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    GTB Implementation ManagerAbu Dhabi - Dubai, United Arab Emirates - Sundus

    Sundus
    Sundus Dubai, United Arab Emirates

    3 days ago

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    Description

    Role Purpose

    • Implement Integration of bank solutions with client systems for strengthening and sustaining long term relationshipsImplementations
    • Responsible for coordinating Implementation related registration documentation with the client for GTB cash & trade channel products.
    • Lead simple as well as complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.
    • Lead/coordinate implementing GTB products at customer site.
    • Lead/Coordinate GTB product trainings for GTB clients.
    • Ensure that implementation is done within client agreed timelines and are within regulatory policies.
    • Update activities on CRM & internal trackers
    • Coordinate with GTB vendors as required for implementations.

    Digitization

    • Assist e-penetration strategies
    • Assist dormancy reduction strategies
    • Assist channel payment utilization strategies Cross selling & Commercialization
    • Attempt to cross sell GTB products during implementation discussions
    • Support launching of channel cash and trade products BAU
    • Escalate sensitive/delayed cash & company BAU issues for quicker resolution
    • Assist service team on escalated issues to help resolution
    • Conduct Call back verification on all GTB product registration forms
    • Coordinate signature verification on all GTB product registration forms People
    • Complete all mandatory class lead and e-learning on time.
    • Complete your mid-year and end-year appraisals on time.

    Specialist Skills / Technical Knowledge Required For This Role

    • Very good understanding of Corporate online platforms, cash/trade collection & transaction solutions and general processes
    • Good understanding of SWIFT system & H2H protocols & solutions
    • General understanding of client documentation signature verification, Call Back and archival processes.
    • Very good understanding of SWIFT messaging, H2H client integrations, Remote cheque scanning & printing, Cash Deposit Machines and Microsoft Power Point/excel usage.
    • Good presentation, training and communication skills to group audiences.
    • Good understanding electronic payment operations and support structure