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    F&B Captain - Dubai, United Arab Emirates - AccorHotel

    AccorHotel
    AccorHotel Dubai, United Arab Emirates

    Found in: Talent AE C2 - 20 hours ago

    Default job background
    Full time
    Description
    Job Description

    The Position

    Being in charge of his/her own section & to provide prompt and courteous F&B service to the Restaurant guests

    KEY ROLES & RESPONSIBILITIES

    • Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
    • Serve and clear food and beverage items in an unobtrusive and professional manner
    • Utilize the POS system to ring up sales, print checks
    • Carry trays, bus and reset tables with linen, china, glass and silver
    • Ascertain guests' satisfaction and handle solvable problem which may arise, informing a manager of the problem and how it was resolved
    • Follow cash and credit card procedures according to the guidelines of the accounting department
    • Maintain a clean, neat and orderly restaurant throughout service
    • Polish silver, refill salt, pepper and sugar, creamers, etc
    • Ensure that work station is stocked with appropriate condiments at all times
    • Report any guest comments regarding food and beverage to manager
    • Conscientious handling and maintenance of operating equipment
    • Learn and adhere to safety, sanitation and hygiene policies
    • Maintain good working relationships with colleagues, and all other departments
    • Maintain complete knowledge of all F&B services, outlets and hotel services/features
    • Lead opening/closing side duties as assigned and set all tables according to standards
    • Report to manager any kinds of deviation from set standard and procedures
    • Ensure that all service and storage areas are kept safe and clean
    • Help minimize waste, neglect, breakages and mishandling of supplies and equipment
    • Carry out light cleaning and maintenance of the outlet
    • Assist other Food & Beverage Outlets in their operations during peak hours if needed
    • Follow hotel code of etic at all times.
    • Assist outlet supervisor in team training when required.

    PERSONAL ATTRIBUTES

    • Good reading, writing and oral proficiency in the English language
    • Must be well presented and professionally groomed at all times
    • Able to account and handle cash effectively and efficiently
    • Good communication and customer contact skills; good problem resolution skills
    • Strong F&B product knowledge
    • Team player with strong interpersonal skills and attention to detail

    QUALIFICATIONS

    • Secondary education

    EXPERIENCE

    • Minimum 2 – 3 year food and beverage serving experience
    • Minimum 1 year Captain/Team-leader
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