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    Customer Success Consultant - dubai, United Arab Emirates - Clarivate Analytics

    Clarivate Analytics
    Clarivate Analytics dubai, United Arab Emirates

    1 day ago

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    Description
    Customer Success Consultant page is loaded
    Customer Success Consultant Apply
    locations
    UAE - Dubai
    time type
    Full time
    posted on
    Posted 16 Days Ago
    job requisition id
    JREQ126831
    We are looking for an experienced
    Customer Success Consultant

    to join our Academia & Government team in EMEA The main purpose of the Customer Success Consultant is to maintain subscription levels as well as help grow the market share of Clarivate's solutions and services.

    In this role you will demonstrate and communicate the value of the portfolio of solutions Clarivate provides to the Academic and Government market.

    This will be a global role. If you possess the ability to build a strong customer relationship and deep-dive into specific areas, products, services and domains with a true focus on needs-based solutioning, then we would love to talk to you
    About You – experience, education, skills, and accomplishments.

    Bachelor's degree in Library Information Science, Computer/Data Science or related fields.5 years of experience in the academic research ecosystem, publishing, information science, scientific data, research policy, academic research lifecycle, or sciences and government R&D Fluency in Arabic and English It would be great if you also had .

    . Advanced degree in a related field.
    Previous experience in a library operations or customer facing role, including ability to manage customer escalations and negotiate resolution.
    Knowledge of or experience working in Academic Library marketplace, higher education publishing, and/or education technology.
    Prior experience in solution consulting, pre-sales, sales engineering or as SME Experience with working, aggregating or presenting bibliometrics.

    Programming in Python or R is an additional advantage What will you be doing in this role? Become a trusted advisor to our most important customers by building strong relationships.


    Focus on customer outcomes:
    Adoption, Retention, Growth and Customer delight.
    Identify upsell/cross-sell opportunities and collaborate with sales colleagues to successfully close them.
    Support renewals and new sales with bespoke value-based demonstrations, presentations and documents. Run onboarding activities Participate as a presenter or panel member at multi-client trade shows, industry events and client meetings. Prioritize, triage, plan, track and capture client related activities.
    Offer strong customer service skills as demonstrated by ability to anticipate and meet customer needs.
    Work closely and in true alignment with Account managers, Product sales, Product Management and
    Marketing.
    About the Team The role reports to the Director of Customer Success Consulting in EMEA, based in Czech Republic.
    The A & G Customer Success team sits within the Revenue organization.

    Our global team is comprised of colleagues across the Americas, EMEA and APAC who are passionate about helping universities, research institutes and government agencies to achieve their goals and fulfill their mission.

    This role sits within the EMEA team, where you will work with 14 multilingual and multicultural colleagues, fostering a culture of mutual support and cooperation.

    At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.

    We comply with applicable laws and regulations governing non-discrimination in all locations.
    About Us Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation.

    Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property.

    We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.

    For more information, please visit

    .#J-18808-Ljbffr
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