- Ensuring that the service delivered to our client's customers meets the Key Performance Indicators ('KPIs') for the role.
- Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision-support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
- Identifying customer problems and offer appropriate solutions.
- Identifying and maximizing selling and cross-selling opportunities.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
- Arabic speaker with a strong command of English (oral and written).
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
- Dependable with proficient attention to detail.
- Strong computer navigation skills and PC Knowledge
- Open to work - 8 hours a day, 5 days a week in all shifts, as per department requirements.
- Can join immediately (preferably within 1-2 weeks on offer agreement).
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Service Advisor
1 week ago
Gentlemen's Garage Auto Services Dubai, United Arab EmiratesWe are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. · Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setti ...
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Service Advisor
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Legend Holding Group Dubai, United Arab Emirates**Role Overview**: · We are actively seeking a competent and performance-driven Service Advisor to join our team. As the first point of contact for customers in the workshop, Service Advisors play a pivotal role in shaping the image of the Service Department, portraying a sense o ...
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Royal Swiss Auto Services Dubai, United Arab EmiratesEvaluate and receive customer vehicles according to Royal Swiss Auto's guidelines and procedures. · - Determine customer needs and encode those requirements into CRM. · - Consult and conclude the final agreement of the repairs required and obtain the customer's signature on the o ...
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Al-Futtaim Dubai, United Arab EmiratesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...
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Kings Group Ventures Dubai, United Arab EmiratesWe are currently looking for a competent and performance-driven **Service **advisor to join us. Service Advisors are the first contact for customers in the workshop; they are the image builders for the Service Department and present a picture of faith and confidence. · - Meet the ...
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BWHR Solutions Dubai, United Arab EmiratesLooking for Service Advisor for one our client in Muscut, OMAN · - Fleet Maintenance: Assisting in the effective maintenance and upkeep our vehicle fleet. This includes closely liaising with the workshop to ensure timely repairs and maintenance tasks are carried out · - Accident ...
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Al-Futtaim Dubai, United Arab EmiratesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...
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DYNAMIC DRIVE AUTO AND REFRIGERATION SERVICES Dubai, United Arab EmiratesDynamic drive Auto - We are looking to hire SERVICE ADVISOR/ FLOOR MANAGER to join our team immediately. · **Requirements**: · Min. 10 yrs of experience · UAE license is a must · Fluent in English, Hindi, Arabic is an advantage · Must have strong technical knowledge on cars and f ...
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Service Advisor
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Al-Futtaim Dubai, United Arab EmiratesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...
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1 week ago
Al-Futtaim Dubai, United Arab EmiratesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...
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Service Advisor
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Al-Futtaim Dubai, United Arab EmiratesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...
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Customer Service Advisor - Dubai, United Arab Emirates - Concentrix
Description
CANDIDATE PROFILE
You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.