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    it client support engineer - abu dhabi, United Arab Emirates - Al Nahiya Group

    Al Nahiya Group
    Al Nahiya Group abu dhabi, United Arab Emirates

    1 week ago

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    Description

    Reporting to the Team Leader IT Client Support, and supervised by the Senior Client Support Engineer, as assigned, is responsible for ensuring that a state-of-the ali computing workplace is available to client IT users.

    This Position supports a single and accountable entity which is responsible for satisfactory resolution of all end-user information technology requests, including software, hardware, network, and systems support requests.

    On behalf of the IT Division, ensures the availability and reliability of IT systems & services by providing technical support for installation and maintenance of computer hardware and software that is comprised of desktop and notebook computers, printers, and other peripherals.

    This position is responsible for protecting Company IT assets and corporate information against threats to their security by implementing applicable provisions for Asset tracking and IT security controls.


    o Installs and tests Hardware and Software products:
    a. Installs and configures computer hardware and peripherals in all Abu Dhabi and site locations in accordance with defined procedures.b. Prepares PCs with the required hardware and software configuration before dispatching to users.c. Implements all hardware and software updates after evaluating them for their impact on resources, security, and performance.d. Installs/updates Client software on all user PCs in accordance with defines procedures.

    Provides the adequate Support to the IT Resources Users:
    a.

    Ensures that the end user computing facility is utilized for the maximum business benefit by regularly assisting the users in resolving PC related software problems, providing technical support on Microsoft desktop applications and Company business applications.b.

    Provides first level support/help on Business Applications such as SAP ERPsystem, engineering applications, etc.

    Contributes toward and promotes the protection of the client IT assets and corporate information against threats to their security by implementing the Information Security Policy and all other related rules, regulations and guidelines.c.

    Assists in evaluating vendor proposals and preparing technical recommendation on PCs and peripherals (e.g. printers, plotters, scanners, etc.), Network Cabling and other hardware requirements.d. Conducts surveys/studies at the request of IT management on the utilization of hardware, new products, etc. and submits reports with recommendations.e. Provides inputs for the IT Division Plan & Budget preparation.f. Implements Company Information Security Policy in the job functions, where applicable. Reports any security breaches observed. Promotes security awareness among the users.\g. Ensures the client HS&E Policy provisions are observed in the job functions.h. Builds and maintains sufficient knowledge of Company products, services and company philosophy as the role demands.i. Any other related job assigned.
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