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Sharjah

    Customer Experience Manager - Sharjah, United Arab Emirates - Talent Higher

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    Description
    • Heading the Customer Servicedepartment, including on-shore and off-shoreteams.
    • Developing and implementing yearlystrategic plans to improve customer service operations, enhancecustomer and satisfaction, and meet businessobjectives.
    • Recruiting, training, and managinga team of customer service representatives, team leaders,supervisors and support staff.
    • Providingcoaching, feedback, and performance evaluations to support theirprofessional development and ensureproductivity.
    • Developing and managing thecustomer service department budget, allocating resourceseffectively.
    • Develop service procedures,policies, and standards.
    • Manage the functionsof receiving, assessing, analysing, resolving, and documentingcustomers' issues and complaints in accordance withagreed requirements.


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