- Heading the Customer Servicedepartment, including on-shore and off-shoreteams.
- Developing and implementing yearlystrategic plans to improve customer service operations, enhancecustomer and satisfaction, and meet businessobjectives.
- Recruiting, training, and managinga team of customer service representatives, team leaders,supervisors and support staff.
- Providingcoaching, feedback, and performance evaluations to support theirprofessional development and ensureproductivity.
- Developing and managing thecustomer service department budget, allocating resourceseffectively.
- Develop service procedures,policies, and standards.
- Manage the functionsof receiving, assessing, analysing, resolving, and documentingcustomers' issues and complaints in accordance withagreed requirements.
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Student Experience Manager
6 days ago
Talent Pal Sharjah, United Arab Emirates**Wait a minute.** · **Deep inside you are looking for a new adventure with** · - **Freedom**: feeling free to work remotely or hybrid and being trusted to deliver · - **Ambition**: growing up surrounded by smart colleagues driven to create something big · - **Impact**: contribut ...
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Student Experience Manager
1 week ago
Paradox Sharjah, United Arab Emirates**Wait a minute.** · **Deep inside you are looking for a new adventure with** · - ** Freedom**: feeling free to work remotely or hybrid and being trusted to deliver · - ** Ambition**: growing up surrounded by smart colleagues driven to create something big · - ** Impact**: contri ...
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Purchasing Manager Construction Experience
6 days ago
Al Serh Al Kabeer Construction Sharjah, United Arab Emirates**Looking for Purchasing Manager with UAE experience in Construction Companies** · **Sharjah Main Office** · **Share your CV on WhatsApp at ** · **1. Role Objective**: · To develop and maintain good network of suppliers and subcontractors for the company in line with the company' ...
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Quality Control Manager with Jci Experience
3 days ago
International Radiology Centre Sharjah, United Arab EmiratesBased in Sharjah, an opportunity has arisen for Quality Control Manager with JCI Accreditation experience at a leading medical centre.We are looking for a confident, approachable and very dynamic professional with at least two-three years of relevant experience in the United Arab ...
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Al Serh Al Kabeer Construction Sharjah, United Arab Emirates**Looking for Purchasing Manager with UAE experience in Construction Companies** · **Sharjah Main Office** · **Share your CV on WhatsApp at ** · **1. Role Objective**: · To develop and maintain good network of suppliers and subcontractors for the company in line with the company' ...
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Sales Manager-experience in Paper Industry
23 hours ago
Alif International Tr. Company LLC Sharjah, United Arab Emirates1. **Sales Strategy and Target Achievement**: Develop and implement a comprehensive sales strategy for duplex rolls in the designated market. Set sales targets and ensure their achievement through effective planning, execution, and monitoring. · 2. **Business Development**: Ident ...
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Al Serh Al Kabeer Construction Sharjah, United Arab Emirates**Looking for Purchasing Manager with UAE experience in Construction Companies** · **Sharjah Main Office** · **Share your CV on WhatsApp at ** · **1. Role Objective**: · To develop and maintain good network of suppliers and subcontractors for the company in line with the company' ...
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Experience Manager
1 day ago
KAIZEN Asset Management Services Dubai, United Arab Emirates**About Us**: · Kaizen is a leading company known for its commitment to excellence and its innovative approach to managing owner associations. We take pride in providing exceptional services to our clients, ensuring that their properties are well-maintained and their communities ...
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Experience Strategy Manager
1 day ago
Majid Al Futtaim Dubai, United Arab EmiratesAt MAF Digital, we are obsessed with building intuitive, engaging and truly transformative experiences that create great moments for our customers, every day. As an Experience Strategy Manager, you'll play a pivotal role in bringing this vision to life. · As a part of the Strateg ...
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Sales Manager with Experience in
1 week ago
DLMC CONSULTS LLC Dubai, United Arab EmiratesWe are looking for a sales manager with experience in advertising company. · Must have minimum 2 years experience in UAE. · Fluent in Arabic and English. · Immediate joiner. · Location: Business Bay · **Salary**: AED7, AED8,000.00 per month · Ability to commute/relocate: · - Duba ...
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Customer Experience Manager
1 week ago
Sanofi US Dubai, United Arab Emirates**Job title**: Customer Experience Manager · - Location: Dubai · - Job type: Permanent, Full time · **Our Team**: · We are seeking a highly motivated and visionary leader interested in shaping the management of people at risk of developing/or with T1 diabetes. · As the Key Accoun ...
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Customer Experience Manager
5 days ago
Talent Pal Dubai, United Arab EmiratesMake a difference every day · We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Se ...
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Experience Design Manager
23 hours ago
Serco Plc Dubai, United Arab EmiratesMake a difference every day · We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Se ...
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Customer Experience Manager
5 days ago
Hireget Dubai, United Arab Emirates**Responsibilities**: · - Develop and implement strategies to enhance customer satisfaction and loyalty. · - Monitor customer feedback and analyze data to identify trends and areas for improvement. · - Collaborate with cross-functional teams to ensure a consistent customer experi ...
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Experience Strategy Manager
1 day ago
Majid al Futtaim Properties Dubai, United Arab EmiratesAt MAF Digital, we are obsessed with building intuitive, engaging and truly transformative experiences that create great moments for our customers, every day. As an Experience Strategy Manager, you'll play a pivotal role in bringing this vision to life. · As a part of the Strateg ...
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People Experience Manager
5 days ago
Pfizer Dubai, United Arab EmiratesJob Title: · People Experience (HR) Manager Gulf · Support groups · All BUs, Enabling and Platform functions · Reports to: · - People Experience Director Saudi & Gulf Markets_ · Region: · AfME · Affiliate/Department/Location · UAE- Dubai · Grade: · GJL 070 Job code:601776 · Job P ...
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Guest Experience Manager
3 days ago
Kerzner International Resorts Dubai, United Arab EmiratesGuest Experience Manager · (8498) · At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderf ...
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Guest Experience Manager
3 days ago
InterContinental Dubai, United Arab EmiratesDo you see yourself as a Guest Experience Manager for InterContinental Hotels Group Dubai Festival City? · The InterContinental Hotels Group properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crown ...
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Contracts Management Experience
1 week ago
ZC CONSULTING, UNIPESSOAL LDA Dubai, United Arab EmiratesContracts Management Experience**_Job Description:_** · - Responsible for structuring and negotiating financing with banking institutions._ · - _ · - Responsible for the coordination of the legal part of the companies (relations with lawyers and legal processes)._ · - _ · - Admin ...
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Customer Experience Manager
1 week ago
Al-Futtaim Dubai, United Arab EmiratesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...