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Abu Dhabi

    Customer Service Representative UAE Nationals only - Abu Dhabi, United Arab Emirates - Arab Bank

    Arab Bank
    Arab Bank Abu Dhabi, United Arab Emirates

    6 days ago

    Default job background
    Description
    Specific Job AccountabilityProvide excellent customer service by attending to incoming calls within the quality guidelinesHandling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per processRecommend potential products or services to management by collecting customer information and analyzing customer needsEnsure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products


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