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    Customer Advisor - Dubai, United Arab Emirates - IIQAFGROUP

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    Description

    Responsibilities

    • Act as the main point of contact for customers, answering inquiries and resolving issues in a timely and professional manner.
    • Manage customer accounts, ensuring accurate and up-to-date information.
    • Provide product knowledge and recommendations to customers based on their needs and preferences.
    • Proactively contact customers to offer support, resolve concerns, and ensure customer satisfaction.
    • Collaborate with cross-functional teams to resolve complex customer issues.
    • Understand and adhere to company policies and procedures.
    • Stay up to date with product knowledge and industry trends to effectively assist customers.

    Requirements

    • High school diploma or equivalent.
    • Previous customer service experience preferred.
    • Excellent communication skills, both written and verbal.
    • Strong problem-solving skills and ability to think critically.
    • Ability to work in a fast-paced environment and handle multiple priorities.
    • Proficiency in using customer management systems and software.
    • Strong attention to detail and accuracy.
    • Exceptional interpersonal skills and ability to build rapport with customers.

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