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    Housekeeping Manager - Dubai, United Arab Emirates - FAIRMONT

    FAIRMONT
    FAIRMONT Dubai, United Arab Emirates

    Found in: Talent AE C2 - 2 days ago

    Default job background
    Permanent
    Description

    Job Description

  • Assist in the administration and management of the Laundry and Housekeeping operation.
  • Ensure the highest levels of guest service through the application of all our hotels and its Core standards and standard operating policies.
  • Conduct regular inspections of guest rooms.
  • Responsible to train supervisors and fulfill training role in the absence of the trainer.
  • Handle guest complaints and follow through on required actions.
  • Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times.
  • Conducts all VIP room inspections, prior to inspection by Rooms Division Director/Executive Housekeeper.
  • Involvement in special projects associated within the housekeeping and laundry scope of responsibilities.
  • Ensure lost and found procedures are followed through accurately and consistently.
  • Maintain a close working relationship with the Engineering and Front Office departments.
  • Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
  • Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfillment within our hotels.
  • Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
  • To be health & safety conscious and actively involved in maintaining a safe work environment.
  • Organizes and ensures accuracy of regular inventories and analysis of losses.
  • To assist in scheduling & planning of departmental rosters, departmental orientation colleagues and training schedules.
  • Understands and is aware of all fire and safety procedures as well as occupational health and safety.
  • To spot-check staff areas for cleanliness.
  • Must be able to work well under pressure in a fast paced and constantly changing environment.
  • Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
  • In the absence of the Executive Housekeeper, act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet FHR standards.
  • Other duties as assigned by the Rooms Division Director/ Executive Housekeeper.

    • Qualifications

  • Fluency in English (verbal & written) essential.
  • Minimum 3 years of experience in a managerial capacity in a hotel environment.
  • Minimum 5 years of experience in Hotel Housekeeping or Laundry department.
  • Proven training skills.
  • Computer literacy a must, with a strong knowledge of Word, Excel and Outlook.
  • Experience with Hotel PMS, Opera desirable.
  • Must be proactive with a meticulous eye for detail.
  • Strong organizational, managerial and communication skills.
  • Dynamic, energetic, creative and thrives under pressure.

    • Additional Information

    Visa Requirements:

    Please note that you must be eligible to live and work in Dubai.

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