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    Support Officer - Dubai, United Arab Emirates - raqmiyat dubai

    raqmiyat  dubai
    raqmiyat dubai Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 6 days ago

    Default job background
    Description
    Bachelor's degree in Computer Science or related field.
    Professional certifications such as ITIL.
    1+ year experience providing technical support in a healthcare environment
    Experience with health information systems, such as EMR systems, patient portals, and medical imaging systems
    Knowledge of MS products (from a user perspective)
    Strong customer service skills, both verbal and written, and work ethic
    Accuracy of data entry
    Previous experience in a service center or call center is preferred
    Good reading and writing skills in Arabic and English
    Experience in troubleshooting office and network environments
    Experience with Active Directory, Exchange, and remote desktop management tools
    Experience with quality management tools and call recording software
    Experience using IT service management tools to record, manage and resolve incidents and service requests.
    Knowledge of call center operations
    ITIL Expert certification or relevant experience in service desk operations.
    Excellent analytical and problem-solving skills to enable effective identification and resolution of relevant IT issues
    Strong understanding of ITIL Service Management
    Good knowledge of Microsoft Office products
    Strong analytical skills.
    Proven ability to direct and implement service desk support processes and technologies.
    Proven planning and time management skills
    Ability to work under pressure and adapt to changing scenarios while meeting management expectations

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