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    Officer- Customer Support - Dubai, United Arab Emirates - First Abu Dhabi Bank

    First Abu Dhabi Bank
    First Abu Dhabi Bank Dubai, United Arab Emirates

    Found in: Talent AE C2 - 1 day ago

    first abu dhabi bank background
    Full time
    Description

    Job Description

    Generic Accountability:

  • Credit analysis, onboarding and monitoring support for acquisition and management of Liabilities & assets customer portfolio for assigned Relationship Managers.
  • Maintain accuracy on financial spreading and quality analysis and turnaround credit proposals within benchmarked timeframes.
  • Follow-up on origination and execution of customer transactions.
  • Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
  • Demonstrate compliance to organisation's values and ethics at all times to support the establishment of a value drive culture within the bank.
  • Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
  • Ensure that an effective and competent service environment exists for Business Banking customers at the branches/ Area
  • Work closely with the partner channels/ departments to ensure superior client on boarding and Client service experience.
  • Assist the Relationship Managers with miscellaneous administration of the client portfolio ensuring all documentation and customer files are maintained in accordance with bank's policies and procedures.
  • Provide excellent client service by attending to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
  • Support improvement of the relevant customer service / customer satisfaction outcomes for the portfolios.
  • Greet and orient the clients in products and services of the bank.
  • Execute relevant financial transactions for clients in line with service quality standards and bank policies and procedures.
  • Ability to identify an acceptable level of lending risk, in line with bank's risk appetite statement, and to maximise profit from that transaction.
  • Accountable for maintaining high data quality standards by ensuring information captured in the Bank's systems and documentation are correct and maintained in a timely manner.
  • Understand access channels (i.e. Corporate Internet Banking, Phone Banking, etc) to proactively educate clients on access options.
  • Collaborate with peers in the bank to ensure effective support and service delivery.
  • Provide support and information to accomplish individual and team sales goals.
  • Generate internal and external reports for checks on prospect and existing customers.
  • Perform any other business task requested by the line manager.

    • The day-to-day responsibilities of the proposed role will include, but not limited to:

  • Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers' unmet needs, and use these insights to develop value proposition strategy, conduct market research.
  • Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts.

    • Adherence to policies, processes, and procedures of the Bank pertaining to Health & Safety.

    Frameworks, Boundaries & Decision-Making Authority:

  • Propose and recommend decisions as per the approved authorization matrix.
  • Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks

    • Qualifications

    Minimum Qualification

  • Bachelor's Degree in Business Administration, Finance, Banking or a related major field of study is preferred

    • Minimum Experience

  • 5 years' relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.
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