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    Customer Support Representative - Dubai, United Arab Emirates - Al-Futtaim Health

    Al-Futtaim Health
    Al-Futtaim Health Dubai, United Arab Emirates

    1 day ago

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    Description

    Overview Of The Role

    We are seeking a dynamic individual to take on the role of Spare Parts Sales Representative. In this position, you will be responsible for driving incremental Spare Parts sales, nurturing existing customer relationships, and expanding our customer base within the assigned area. Through on-site visits, prospecting, and leveraging your technical knowledge, you will provide value-added solutions to our customers, building lasting relationships and achieving sales targets.

    What You Will Do

    • Achieve Parts sales and profitability targets by promoting Aftermarket products and services to customers post-machine purchase.
    • Handle customer inquiries and communications effectively, ensuring an exceptional customer experience, resolving complaints, and exceeding expectations.
    • Update and maintain customer databases, actively seeking new business opportunities by identifying imported Used units in the market.
    • Analyze and manage parts business potential and penetration with assigned customers.
    • Gather and report market intelligence related to the Aftermarket segment.
    • Monitor and ensure customer monthly overdue payments remain within agreed targets.
    • Solicit customer feedback on dealer and machine performance.

    Required Skills To Be Successful

    • Demonstrated customer service skills with a focus on building strong business relationships.
    • Proficient sales skills, including the ability to present opportunities, ideas, and concepts, with strong negotiation and closing abilities.
    • Commercial acumen and understanding of business dynamics.
    • Excellent negotiation skills with a business-oriented mindset.
    • Ability to interact professionally with customers at all levels, from middle management to senior executives and technicians.
    • Strong self-planning and time management abilities.
    • Professional presentation skills and the capacity to effectively promote the company.
    • Proficiency in Microsoft Office applications and strong computer literacy.
    • Excellent communication skills in English; fluency in Arabic is advantageous.

    About The Team

    Join a dynamic and collaborative team dedicated to delivering exceptional customer service and driving business growth. Our team fosters an environment of innovation and continuous improvement, where every member is valued for their contribution to our collective success.

    What Equips You For The Role

    • The ideal candidate will possess a minimum of 5 years of experience in Parts and/or workshop operations, with a strong technical knowledge of earthmoving machines.
    • A Degree, Diploma, or equivalent technical qualification is preferred, demonstrating a commitment to excellence in this field.
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