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    Remote Technical Support Representative - Dubai, United Arab Emirates - Insight Global

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    Description

    JobDescription:

    We are searching forRemote Technical Support Representatives to join ourclient's team on a 2-year contract.

    Thisresource will be monitoring incidents that come in throughout thedaytime shift and working through the non-critical issues duringtheir overnight shift. The majority of these tickets revolve aroundprinter and printer infrastructure. The ideal candidate LOVEStroubleshooting and getting to the root cause of an issue, andsomeone who considers themselves very solution oriented. There isno step-by-step guide in how to always resolve these incidents, andthere isn't a ton of extra support on the nightshift.

    • Other tasks will involvetroubleshooting on the Pharos printer application, and working withthe WebJet Admin team to create something that they can then pushout to the printers to configure thedevices.
    • There will also be a variety ofmiscellaneous tasks when there aren't critical issue toresolve. For example, there will be a project this year that willrequire the team to build 40 new servers. This will include logginginto the servers, looking at their logs, and getting to the rootcause of why a certain print job is taking 10+minutes.


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