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    Customer Support Executive - Dubai, United Arab Emirates - ANAX Holding

    ANAX Holding
    ANAX Holding Dubai, United Arab Emirates

    3 weeks ago

    Default job background
    Full time
    Description
    We are seeking a dedicated and experienced Customer Support Executive with a background in the real estate development industry to join our team. The ideal candidate will possess excellent communication skills in English and have a commitment to providing exceptional customer service.

    Responsibilities:
    • Provide customer support via phone, email, and in-person interactions, addressing inquiries and concerns promptly and professionally.
    • Assist customers in navigating the real estate development process, including providing information on available properties, payment plans, and project timelines.
    • Coordinate with internal teams to resolve customer issues and escalate complex matters as necessary.
    • Maintain accurate records of customer interactions and transactions using CRM software.
    • Conduct follow-up communication with customers to ensure satisfaction and gather feedback.
    • Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
    • Assist in organizing and conducting customer events and property viewings as needed.

    Requirements:
    • Comfortable working Monday to Friday: 1pm to 9pm, Saturday: 10am to 3pm.
    • Flexibility to work on weekends and accommodate customer schedules.
    • Prior experience in the real estate development industry is required.
    • Excellent verbal and written communication skills in English.
    • Strong interpersonal skills and the ability to empathize with customers.
    • Proficiency in using CRM software and other relevant tools.
    • Ability to multitask and work efficiently in a fast-paced environment.
    About ANAX Holding:

    Kingsmen Agency is a 360 marketing and advertising management company based in the UAE. We are one of the best leading marketing management agencies in Dubai with clients & staff worldwide from Dubai to Egypt, Ukraine, Lebanon & UK. Our company provides excellent digital marketing and social media management services to various industries. We create, plan and manage top-performing digital campaigns for any business to aid growth and help achieve their goals efficiently. We provide our clients with creative content that informs, entertains, and provides value to their audiences. We strive to accelerate business growth for our clients using our mastery of digital technologies.

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