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    Product Support Officer - Dubai, United Arab Emirates - Emirates Islamic

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    Description
    • The Job holder is primarilyresponsible for implementing the Compliance requirement of checksand controls on transactions for Wealth Management Products -Structured Products, Sukuks, Equities, Funds, Saving Plansetc.,
    • The job holder will be interacting mainlywith the High Net Worth / Priority customers of the Bank,explaining key features and risks involved in certain products, andensuring customers understand these risks before confirming goahead.
    • Given the profile of customers typicallyinvolved, the job holder will also address customer queries andprovide bespoke solutions as and when required during customerinteractions.
    • The role requires communicationskills, ability to learn about complex products and processesquickly, teamwork, responsibility, and ownership for issues,process know-how, and innovative problem-solving skills.

    Key Results:

    • Implement callback policy for WMproducts
    • Compliance /Control
    • Effective handling of customer(Internal / external queries.

    Qualifications

    • Post Graduate, preferably in businessor finance related field.
    • 5 years+ experiencein financial services industry with exposure to investment totakaful products and experience in customer communication and / orservice.
    • Knowledge of investment and takafulproducts, e.g. sukuks, funds, equities, structured productsetc.,
    • Excellent interpersonal and communicationskills (both written & verbal).
    • Strongjudgement skills and ability to handle client requests and / orcomplaints promptly.
    • Ability to work inpartnership with key stakeholders.
    • Proficientin MS office.


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