- The Job holder is primarilyresponsible for implementing the Compliance requirement of checksand controls on transactions for Wealth Management Products -Structured Products, Sukuks, Equities, Funds, Saving Plansetc.,
- The job holder will be interacting mainlywith the High Net Worth / Priority customers of the Bank,explaining key features and risks involved in certain products, andensuring customers understand these risks before confirming goahead.
- Given the profile of customers typicallyinvolved, the job holder will also address customer queries andprovide bespoke solutions as and when required during customerinteractions.
- The role requires communicationskills, ability to learn about complex products and processesquickly, teamwork, responsibility, and ownership for issues,process know-how, and innovative problem-solving skills.
- Implement callback policy for WMproducts
- Compliance /Control
- Effective handling of customer(Internal / external queries.
- Post Graduate, preferably in businessor finance related field.
- 5 years+ experiencein financial services industry with exposure to investment totakaful products and experience in customer communication and / orservice.
- Knowledge of investment and takafulproducts, e.g. sukuks, funds, equities, structured productsetc.,
- Excellent interpersonal and communicationskills (both written & verbal).
- Strongjudgement skills and ability to handle client requests and / orcomplaints promptly.
- Ability to work inpartnership with key stakeholders.
- Proficientin MS office.
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Academic Support Officer
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Dnata Support Services Officer
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Support Officer
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Support Officer
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IIQAFGROUP Dubai, United Arab EmiratesResponsibilities · Handle client inquiries and providetimely and accurate responses · Assist clientswith technical issues and troubleshootproblems · Collaborate with cross-functionalteams to resolve client issues · Maintain a highlevel of product knowledge to effectively assistcl ...
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Support Officer
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IT Support Officer
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ICT Support Officer
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ICT Support Officer
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Product Support Officer - Dubai, United Arab Emirates - Emirates Islamic
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