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    Customer Care Assistant - Dubai, United Arab Emirates - "BD SELECT"

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    Description

    We are looking for our client in foodindustry a Customer CareAssistant

    The role

    Processing partner ordersthrough email and phone determining delivery time method oftransportation depending on product availability promotionsseasonality order optimization (upsell) sales policy and importrules.
    Update partners on order changes (lead timeproduct availability shelf life)
    Assist partners withcustomer care inquiries
    Generate sales leads that becomenew clients on Salesforce CRM
    Identify and analyze clientneeds to ensure satisfaction give product/service information andaddress issues efficiently and accurately.
    CreditDebitNote/Claim registration and followup using SalesforceCRM.
    Coordinated with internal and thirdpartystakeholders. Our goal is to provide exceptional serviceefficiently address client issues and maintain high customersatisfaction.

    Minimumqualifications:
    Bachelor and 3 years in asimilar role

    Experience in customerassistance and SAP is mandatory

    Proven history ofexceeding quotas
    Skilled in email and phone handlingactive listening CRM/ERP systems (SAPSalesforce)
    Customeroriented and adaptable to diversepersonalities
    Excellent communication and presentationskills
    Ability to multitask prioritize and manage timeeffectively during peak and seasonal periods
    Team playerMethodical proactive Event coordination experience Fluent inEnglish

    Remote Work:

    No



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