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    Banking account - Dubai, United Arab Emirates - Concentrix

    Concentrix
    Concentrix Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 2 days ago

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    Description

    About the job

    CustomerService Representatives must provide detailed information oncustomers' bank statement, calculate interests,purchases, withdraws, withheld and deferred payments, monthlytransactions, late fees, general credit card information (nosales). Voice is the supported channel.

    Responsibilities

    • Communicate with customers viaphone
    • Provide knowledgeable answers toquestions about the service.
    • Listen attentivelyto customer needs and concerns; demonstrate empathy whilemaximizing opportunity to build rapport with thecustomer.
    • Prepare complete and accurate workincluding appropriately notating accounts asrequired.

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