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Service Manager
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Service Manager
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IT Service Manager
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Technical Service Manager
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Customer Service Manager
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IT Service Infrastructure Manager
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Regional Service Manager
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Customer Service Manager
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Service Manager - Dubai, United Arab Emirates - Al-Futtaim Automotive
Description
Lead and develop our entire team in the UAE and provide support to operations in other assigned countries. Ensure that all necessary resources and competences are in place to maintain a safe and healthy work environment while upholding the highest standards.
Manage customer relations and champion the delivery of top-notch customer service.
Seize opportunities for business growth and sustain relationships with key accounts and brand principals.
Oversee all operations cost-effectively, aligning them with brand standards and implementing quality control measures.
Monitor staff efficiency, productivity, and other service KPIs.
Coach and train your team for success.
Ensure the facility, service vehicles, property, and equipment are maintained in accordance with cleanliness and operational standards.
Manage budgets and forecast operations.
Conduct annual performance development discussions.
Required skills to be successful:
Technical expertise in the marine, power generation, and oil & gas industries.
Proven experience in managing a team of 10-20 staff.
Proficiency in MS Office; SAP knowledge is an added advantage.
Excellent communication, negotiation, presentation, business, and leadership skills.
Mandatory UAE driving license.
About the team:
Our dedicated team values collaboration, innovation, and a shared commitment to excellence. We prioritize a supportive and dynamic work environment, where colleagues assist one another in problem-solving and skill development.
What equips you for the role:
A minimum of 10 years' work experience in maintenance, with at least 5 years in a similar leadership role.
A degree in Mechanical, Electrical, Marine Engineering, or a related technical field.
Strong business acumen and a strategic approach.