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    Account Health VoS Manager - Dubai, United Arab Emirates - Amazon UAE

    Amazon UAE
    Amazon UAE Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 1 week ago

    Default job background
    Description
    • understand key pain points of sellers related to account health
    • Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.
    • Liaises with other departments as required to resolve Seller's issues and questions.
    • Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted Products
    • Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.
    • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
    • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
    • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
    • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

    Basic Qualifications

    • Bachelor's Degree.
    • Experience in compliance, risk assessment background in consulting, banking industry is mandatory.
    • Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
    • Demonstrates excellent time-management skills and the ability to work independently & self manage on priority tasks.
    • Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns.
    • Self-disciplined, diligent, proactive, positive, results oriented attitude.
    • Team player capable of learning and sharing knowledge in global team environment.
    • Ability to maintain high levels of confidentiality and data security standards.
    • Demonstrate flexibility to work overtime hours as per business requirement.
    • Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
    • Arabic communication skills.

    Preferred Qualifications

    • 4+ years of work experience
    • Experience in risk investigation
    • Experience in data science
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