- The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.
- He/she is also responsible for coordinating specialty care for patients in need of external consultation as requested by the primary care physician and responsible for scheduling, tracking, referral case management and providing reports.
- Greet visitors and patients, determines their needs, checks appointments and directs or escorts to concerned person, office or clinic
- Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
- Ensure that the patients/attendants are kept comfortable at all times and ensure their requirements are met as laid down in CS rules
- Direct patients opting for treatments on special packages to the designated area/block or in the right category of rooms as required by them
- Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.
- Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialist.
- Assist with the conduction and coordination of company's promotional campaigns
- Educate the patients regarding admission policies and privileges at the time of admission and assist them with the admission procedures and requirements. Procure all the required consent forms and get them signed properly by the patients or their legal guardians/representatives.
- Keep patient data and records updated and maintain confidentiality of patient information.
- Answers questions and gives information directly to person, based on knowledge of Clinic/Department rules and regulations (Non-medical information only, otherwise refer to the people concerned or the HOD for medical information).
- Keep the Branch Manager informed of work related activities and issues
- Will attend all such departmental meetings and training sessions.
- Respond to patient's needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.
- Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.
- Assist in the investigation of patient needs and devise methods to improve the overall effectiveness between patients and the Clinic.
- Collect data and information about patient care concerns, needs and issues and make recommendations as appropriate.
- Act as a coordinator between patient, doctor and administration department
- Explain services available and need for the proper use of it
- Manage front desk practice correspondence and administration
- Work towards achieving the best when it comes to the number of visits at the Centre
- Take extra care of any VIP patient and keep the Branch Manager updated
- Be updated about the accepted insurance cards in the Clinic
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Patient Representative
3 days ago
NMC Healthcare Dubai, United Arab EmiratesThe role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic. · - He/she is also responsible for coordinatin ...
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MROD HEALTHCARE LLC Dubai, United Arab EmiratesHiring Cutomer service representative for our facility. · A background in call center and customer service is a requirement. · **Responsibilities**: A Call Center Representative focuses on building relationships with our clients through both inbound calls, outbound calls, and ele ...
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Patient Representative
1 week ago
PrecisionHire Solutions Dubai, United Arab EmiratesThe role of the PatientRepresentative is to attend patients and their relatives in theClinic to satisfy their non-medical needs. Handle enquiries andprovide a high level of support and information to patients/guestsin the Clinic. · He/she is also responsible forcoordinating speci ...
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Call Center Agent
1 day ago
Enfield Royal Clinic Dubai, United Arab EmiratesWe are looking for **Call Center Agent / Customer Service Representative** · Can Join Immediately · - Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries. · - Uses computer systems to refer to existing patient inform ...
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Receptionist (Healthcare Experience Only)
6 days ago
DOCIB HEALTHCARE MANAGEMENT Dubai, United Arab EmiratesResponsibilities: · Customer care representatives responsible for administrative duties. · These tasks can include patient intake paperwork, setting appointments, sending and receiving correspondence, data entry, and maintaining referral files. · They are often also responsible f ...
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Medical Representative
1 week ago
Novo Nordisk Dubai, United Arab EmiratesMedical Representative · **Category**:Sales**Location**:Dubai, Dubai, AE- Ready to join the absolute best workplace in the world? Are you all about building strong connections with Healthcare Professionals and putting patients with diabetes first? If so, we are on the lookout for ...
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Medical Receptionist
1 week ago
Kaile Clinique LLC Dubai, United Arab Emirates**Responsibilities**: · - Schedule appointments for new and recurring patients · - Answering inbound calls from clients/patients, doctors and nurses · - Answer high volume inbound calls on multi-line phone system, messages and social media inquiries/bookings · - Take messages and ...
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Aesthetic Sales Representative
4 days ago
NOOR AL MAMZAR MEDICAL CENTER Dubai, United Arab EmiratesThe ideal person must have extensive sales experience, preferably in the medical industry. We need someone who can deliver top-notch presentations, has previous experience, and a remarkable history of driving sales with a high degree of success. · **Aesthetic Sales Representative ...
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Sales Executive
1 day ago
Padra Medical Center Dubai, United Arab EmiratesWe are looking for a female Sales Representative, to be responsible for greeting patients and visitors to our office. You will be in charge of giving patients directions to various parts of the clinic, contacting employees regarding visitors, answering phones and taking messages, ...
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Sales Executive Receptionist
4 days ago
Padra Medical Center Dubai, United Arab EmiratesWe are looking for a female Sales Representative, to be responsible for greeting patients and visitors to our office. You will be in charge of giving patients directions to various parts of the clinic, contacting employees regarding visitors, answering phones and taking messages, ...
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Customer Service Representative
1 week ago
HARMONY MEDICAL GROUP Dubai, United Arab Emirates**Job description**: · - Ensure patients are greeted and attended to in an efficient, courteous and responsive manner at all times · - Attend reception calls both internal and external · - Ensure the reception area is staffed and well organized at all times · - Represent the grou ...
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Regulatory Affairs Manager
2 days ago
Pfizer Dubai, United Arab EmiratesWhy Patients Need You · The ever-changing regulatory environment makes it necessary that Pfizer has a knowledgeable and skilled Regulatory Affairs team. You will be part of a dynamic team that reviews and interprets the increasing regulatory requirements and their associated comm ...
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Call Center Supervisor
6 days ago
International Modern Hospital Dubai, United Arab EmiratesAs a Call Centre Supervisor at our medical center, you will be responsible for overseeing the day-to-day operations of the call center team, ensuring efficient and effective handling of inbound and outbound calls related to patient inquiries, appointment scheduling, and other med ...
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Sales Representative
8 hours ago
Seven Group Dubai, United Arab Emirates**Job Summary**: · The Sales Representative is responsible for driving sales, building client relationships, and representing our dental products and services. This role requires a strong understanding of dental products, excellent communication skills, and a customer-focused app ...
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Sales Representative
5 days ago
Padra Medical Center Dubai, United Arab EmiratesWe are looking for a female Sales Representative, to be responsible for greeting patients and visitors to our office. You will be in charge of giving patients directions to various parts of the clinic, contacting employees regarding visitors, answering phones and taking messages, ...
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Tele Sales Executive- Female
1 week ago
Padra Medical Center Dubai, United Arab Emirates**Job description** · We are looking for a female Sales Representative, to be responsible for greeting patients and visitors to our office. You will be in charge of giving patients directions to various parts of the clinic, contacting employees regarding visitors, answering phone ...
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Telesales Representative
1 week ago
Padra Medical Center Dubai, United Arab EmiratesWe are looking for a female Sales Representative, to be responsible for greeting patients and visitors to our office. You will be in charge of giving patients directions to various parts of the clinic, contacting employees regarding visitors, answering phones and taking messages, ...
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Female Receptionist
1 week ago
Dona Medical Clinic Dubai, United Arab EmiratesA high-quality Health/Medical center in Dubai is looking for a Tele Sales Representative to join their highly professional team on a full-time basis. · **Responsibilities**: · - Gather information about the patient demographics. · - Updates existing patient demographics by collec ...
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Intern - Dubai
1 week ago
Axios International Dubai, United Arab Emirates**Position**:Internship DUBAI** · **Position Purpose** · The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based · You will be responsible for liaising with hospitals, ...
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Medical Sales Representative
4 days ago
MYHRBOUTIQUE Dubai, United Arab EmiratesWe are seeking a highly motivated and results-driven Medical Sales Representative for our Client. · In this role, you will be responsible for promoting and selling our Client's stem cells and exosome products to clinics and healthcare providers in your assigned territory. · **Res ...