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    Patient Representative - Dubai, United Arab Emirates - PrecisionHire Solutions

    PrecisionHire Solutions
    PrecisionHire Solutions Dubai, United Arab Emirates

    1 week ago

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    Description
    • The role of the PatientRepresentative is to attend patients and their relatives in theClinic to satisfy their non-medical needs. Handle enquiries andprovide a high level of support and information to patients/guestsin the Clinic.
    • He/she is also responsible forcoordinating specialty care for patients in need of externalconsultation as requested by the primary care physician andresponsible for scheduling, tracking, referral case management andproviding reports.
    • Greet visitors and patients,determines their needs, checks appointments and directs or escortsto concerned person, office or clinic
    • Assistnew patients in opening a medical file and ensuring all requiredinformation is supplied and that the information is true andaccurate.
    • Ensure that the patients/attendantsare kept comfortable at all times and ensure their requirements aremet as laid down in CS rules
    • Direct patientsopting for treatments on special packages to the designatedarea/block or in the right category of rooms as required bythem
    • Make, change or coordinate appointmentsfor patients via email or telephone according to the coordinationof care procedures, and confirming the appointments of the nextday.
    • Processes patient referrals to specialtyproviders by preparing medical charts and records for referralpatient visits and providing appropriate clinical information tospecialist.
    • Assist with the conduction andcoordination of company's promotionalcampaigns
    • Educate the patients regardingadmission policies and privileges at the time of admission andassist them with the admission procedures and requirements. Procureall the required consent forms and get them signed properly by thepatients or their legalguardians/representatives.
    • Keep patient dataand records updated and maintain confidentiality of patientinformation.
    • Answers questions and givesinformation directly to person, based on knowledge ofClinic/Department rules and regulations (Non-medical informationonly, otherwise refer to the people concerned or the HOD formedical information).
    • Keep the Branch Managerinformed of work related activities andissues
    • Will attend all such departmentalmeetings and training sessions.
    • Respond topatient's needs, requests and concerns as appropriate;investigate and/or channel complaints or issues to appropriateClinic staff; assist in resolving conflicts and act as anintermediary between patients, families andstaff.
    • Promote establishment and maintenance ofmeaningful communication between patients, families and staff;facilitate dialogue between patients, physicians, nurses,administrative managers and ancillary personnel to resolve patientcomplaints and issues.
    • Assist in theinvestigation of patient needs and devise methods to improve theoverall effectiveness between patients and theClinic.
    • Collect data and information aboutpatient care concerns, needs and issues and make recommendations asappropriate.
    • Act as a coordinator betweenpatient, doctor and administrationdepartment
    • Explain services available and needfor the proper use of it
    • Manage front deskpractice correspondence and administration
    • Worktowards achieving the best when it comes to the number of visits atthe Centre
    • Take extra care of any VIP patientand keep the Branch Manager updated
    • Be updatedabout the accepted insurance cards in theClinic
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