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    Account Executive - Dubai, United Arab Emirates - Transguard Group Dubai

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    Description

    Responsibilities

    • Understand the day-to-day running and maintaining each account; this includes Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish / monitor Key Performance Indicators (KPIs) for the contracts
    • Coordinate and manage, with Finance, all of the invoicing required for all accounts, including following up payments Stipulate fees that need to be charged to the individual client accounts
    • With the Account Manager, develop a good working relationship with the client and attend regular client meetings to ensure the smooth running of the contract
    • Ensure that day-to-day operations are delivered within the agreed timeframes, escalate to the Account Manager any issues
    • Ensure that individual work schedules are aligned to the team schedule in order to meet the deadlines
    • Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and adhoc HR requests
    • Liaise with WFS HR Admin team for new hirings, offer/employment contract issuance, visa renewals, medical insurance, adhoc request and visa cancellations
    • Liaise with Finance team for raising the invoices as per agreed commercials
    • Liaise with Payroll team for salary and full and final processing as per agreed timelines
    • Liaise with WFS HR Admin team on the information regarding passport and residence visa expiry and keep close attention to their immigration status and potential absconders
    • Contract profitability review
    • Manage Client Systems and third-party system (SAP Fieldglass, Ariba) for invoicing uploading
    • Prepare quotations to the clients for new hires and extensions
    • Highlight any issues in the internal processes and provide solutions
    • Track financial targets and focus on business growth

    Desired Candidate Profile

    Skills

    Knowledge – Experience

    • 1-3 years of experience in a similar position

    Technical skills

    • General knowledge in MS Office
    • Reporting skills

    Hard skills

    • Intermediate Computer Skills
    • Experience with managing quotations, purchase orders, payroll and invoicing

    Soft

    • Active Career Development
    • Business Process Analysis
    • Cultural Awareness
    • Customer relationship management
    • Customer Service Awareness
    • Effective Business Writing Skills
    • Effective Negotiation Skills & Conflict Resolution
    • Effective Presentation Skills
    • Service Excellence
    • Technical Report Writing


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