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    Telephone Operator - Dubai, United Arab Emirates - Novotel

    Novotel
    Novotel Dubai, United Arab Emirates

    1 week ago

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    Description
    • Receive each guest call in aprofessional and friendly manner.
    • Maintaineffective communication with all related department to ensuresmooth service delivery.
    • Handle every query ina polite and courteous manner and exceed guestexpectations.
    • Maintain an up to date knowledgeof the hotel and local services.
    • Maintain anawareness of guest profile through the Opera guest profilesystem.
    • Maintain the guest wake up call sheetand deliver calls accordingly on time and to the establishedstandard.
    • Ensure the proper operation of theswitchboard, resulting in fast and efficient transferring ofinternal and external calls.
    • Take messages forguests and management as per the requiredstandard.

    Qualifications

    • Minimum1-2 years' experience in a similar role in ahotel.
    • Fluency in English both written andverbal communication skills.
    • Additionallanguage is advantage.
    • Energy and enthusiasmwith an eye for detail.
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