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    Front Office Supervisor - Dubai, United Arab Emirates - the first group dubai

    the first group dubai
    the first group dubai Dubai, United Arab Emirates

    1 week ago

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    Description
    • Ensure company brand standards, policies and procedures are always adhered to.
    • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
    • Provide customers a positive first and last impression and maintain it at all times.
    • Perform and delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.
    • Provide the team with necessary training and support.
    • Bookkeeping duties, such as balancing accounts (credit limit).
    • Must be friendly and outgoing, and possess excellent communication and problem-solving skills.
    • Always ensure outstanding customer care.
    • Respond to telephone and inquiries regarding reservations, hotel information and guest concerns.
    • Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
    • Adhere to company credit limit policies.
    • Allocate rooms to expected arrivals after checking the guest preferences and special requests.
    • Build strong relationships and liaise with all other department's especially housekeeping, reservation etc.
    • Cross check all billing instructions are correctly updated.
    • Ensure Front Office log book / checklist is always updated and actioned upon.
    • Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.
    • Assist all departments in servicing the guests during high volume periods.
    • Take responsibility in the absence of the Duty Manager/Front Office Manager.

    Desired Skill & Expertise:

    • At least 2 years' experience as Front Office Supervisor in 4/5* property with 300+ inventory
    • Front Office computer literacy (e.g., OPERA, VICAS etc.)
    • Excellent communications skills with Proficiency in speaking and writing Business English
    • Required language(s): fluent English, with preferred fluent French, Arabic, or Russian
    • Team player with excellent planning and organizing skills
    • Able to work flexible working hours with rotating shifts
    • Pleasant personality with good problem-solving skills
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