- Communicate hotel & company philosophy and represent the hotel internally.
- Possess expert knowledge of the hotel and the surrounding city area.
- Familiarize yourself with all in-house VIP guests, hotel events, and special functions.
- Gather feedback on VIP guests daily, utilize various sources such as Google and Opera PMS, and share this information with relevant hotel departments through methods like guest reports and newsletters.
- Ensure a warm welcome, smooth stay, and farewell for guests.
- Provide personalized services for top VIPs, including welcoming them upon arrival, escorting to rooms, and bidding farewell at departure.
- Collaborate with Front Office Manager to craft customized itineraries for top VIPs, arrange special greetings, and manage VIP departures efficiently.
- Collect stay-related information for guest profiles.
- Assist visitors with general information, promotions, and directions.
- Handle guest requests and complaints promptly and courteously, escalating issues to relevant staff for resolution and maintaining complaint records.
- Undertake special projects and assigned tasks.
- Interact with guests across the hotel premises and participate in daily briefings.
- Identify and address potential hazards promptly.
- Inform guests about hotel services and promotions.
- Report any unusual circumstances affecting guest service to senior management.
- Make decisions on upgrades, complimentary offerings, and rebates following hotel policies.
- Engage in training programs.
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Lounge Manager
4 days ago
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Door Lounge Manager
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RTC-1 Employment Services Dubai, United Arab EmiratesThe Role · **Position Title**: Door Lounge Manager Employment Type: Full Time Salary: all-inclusive depending on experience and qualifications plus service charge and tips Job Location: Dubai, UAE About the Client: A popular sophisticated dining and lounge with a cozy and nostalg ...
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Executive Lounge Manager
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Assistant Lounge Manager
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Lobby Lounge Manager
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Assistant Lounge Manager
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Assistant Lobby Lounge Manager
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Assistant Lobby Lounge Manager
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Assistant Manager-lobby Lounge
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Assistant Manager-lobby Lounge
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Lobby Lounge Assistant Manager
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Fusic lounge Dubai, United Arab EmiratesNeed a marketing executive who will work for a lounge and promote the lounge · Get into corporate deals work for corporate sectors · Get the clients to the lounge and work with clients · Must have own data base so once you join your guest should follow you · WE looking for regula ...
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Executive Lounge Manager Dubai Palm Jumeirah
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Executive Lounge Manager Dubai Palm Jumeirah
1 week ago
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Bar Lounge Manager
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Linked4HR Human Resources Consultancies LLC Dubai, United Arab EmiratesOne of our prestigious clients is looking to hire a Bar Lounge Manager In the Restaurant Industry who will be responsible for but not limited to: · Job Overview · We are seeking a dynamic Bar Lounge Manager for a Japanese restaurant in Dubai. Experience in the Japanese cuisine in ...
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Lobby Lounge Manager
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The Lana - Dorchester Collection Dubai, United Arab Emirates Full time_jobWe are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends al ...
Executive Lounge Manager - Dubai, United Arab Emirates - Kempinski Hotel Mall of the Emirates
Description
Executive Lounge ManagerThe person holding this role will oversee the executive lounge department, ensuring top-notch professional services aligned with Kempinski's standards. Acting as a hotel management representative, they will address guest relations issues to guarantee guest satisfaction.
Key Responsibilities: