- To be an ambassador of the Front Office and of the hotel, in and outside the work place.
- To always keep the working area clean and well maintained.
- To properly use the telephone etiquette as per Sofitel standards.
- To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
- To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To be aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To do a proper cashier closer and to ensure a complete handover between the shifts.
- To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.
- To check the departure lists and to ensure check-out times are respected.
- To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
- To strictly respect the room keys and section keys handover procedures.
- To daily follow the checklists.
- To daily read the F/O logbook, to update it and to sign it.
- To be aware of all hotel facilities operating timing and to promote the internal activities and events.
- To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
- To be updated with the latest administrative, organizational, operational or other changes and news.
- To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.
- To promote the Accor loyalty programs.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Front Office Supervisor and the Assistant Front Office Manager.
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Guest Service Officer
Found in: DrJobEN AE A2 - 4 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. · To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department. · To b ...
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Guest Service Officer
Found in: Talent AE C2 - 4 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. · To perform all duties and tasks when rotated or assigned to ...
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Guest Service Officer
Found in: Talent AE C2 - 4 days ago
Sofitel Al Hamra Beach Resort (Opening December 2023) Ras Al-Khaimah, United Arab Emirates Full timeJob Description · • To be an ambassador of the Front Office and of the hotel, in and outside the work place. · • To always keep the working area clean and well maintained. · • To properly use the telephone etiquette as per Sofitel standards. · • To attend all guests approaching t ...
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Guest Service Officer
Found in: Talent AE C2 - 4 days ago
Sofitel Al Hamra Beach Resort Ras Al-Khaimah, United Arab Emirates Full time· JOB DESCRIPTION · Company Description · Sofitel Al Hamra Beach Resort · Job Description · • To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. · • To perform all duties and tasks when rotated or assi ...
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Guest Service Officer
Found in: Talent AE C2 - 4 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures. · To provid ...
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Guest Service Officer
Found in: Talent AE C2 - 4 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To always keep the working area clean and well maintained. · To properly use the telephone etiquette as per Sofitel standards. · To attend all guests approaching the fron ...
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Guest Service Officer
Found in: Talent AE C2 - 4 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures. · To provide uncompromising levels of cleanliness and maintenance through own resp ...
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Reservations - Guest Service Officer
Found in: Talent AE C2 - 4 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive ...
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Reservations - Guest Service Officer
Found in: Talent AE C2 - 4 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve th ...
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Culinary Coordinator
Found in: Talent FR C2 - 4 days ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · Sofitel Al Hamra Beach Resort · Job Description · Is familiar with the Departmental Operations Manual. · Provide organizational and administrative support to the Executive Chef/Executive Sous Chef and key players in the culinary team. · Organize a variety of ...
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Front Office Assistant
Found in: DrJobEN AE A2 - 2 days ago
Talent Pal Ras Al Khaimah, United Arab EmiratesYour Job Front office Assistance · Our Team · Ensure all admin service provider is well with our company policy and compliance. · Work with our suppliers (security/caterer/ cleaning company / transportation and rent car to improve their services to insure they are aligning with ...
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Guest Service Agent
Found in: DrJobEN AE A2 - 2 days ago
Anantara Hotels, Resorts and Spas Ras Al Khaimah, United Arab EmiratesThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon c ...
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Guest Service Agent Russian Speaker
Found in: DrJobEN AE A2 - 4 days ago
ALL - Accor Live Limitless Ras Al Khaimah, United Arab EmiratesProvide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously. · Participate in training and development programs to enhance skills and capabilities. · Promote and up-sell hotel facilities through strong product knowledge. · M ...
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Front Office Assistant
Found in: Talent AE A C2 - 2 days ago
Talent Pal Ras Al-Khaimah, United Arab EmiratesYour Job Front office Assistance · OurTeam · Ensure all admin serviceprovider is well with our company policy and compliance. · Work with our suppliers (security/caterer/ cleaningcompany / transportation and rent car to improve their services toinsure they are aligning with our r ...
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Guest Service Agent
Found in: Talent AE A C2 - 2 days ago
Anantara Hotels, Resorts and Spas Ras Al-Khaimah, United Arab EmiratesThe primary responsibility of a guest serviceagent is to provide expertise services in a courteous manner. Youare responsible for taking reservations, greeting and registeringguests, providing outstanding guest service during their stay, andsettling the guest-s account upon compl ...
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Engineering Coordinator
Found in: DrJobEN AE A2 - 4 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To ensure a smooth administration of the Engineering department to the standard required by the Hotel. · To provide a courteous, professional, efficient and flexible service at all times, following the hotel standards of performance, by e-mail, phone or in pers ...
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Sales Coordinator
Found in: DrJobEN AE A2 - 5 days ago
Talent Pal Ras Al Khaimah, United Arab EmiratesCompany Description · Sofitel Al Hamra Beach Resort · Job Description · To ensure smooth administration of Sales & Marketing Department to the standard required by the Hotel and follow up of assigned and WalkIn site inspections and inhouse group arrangements. · To coordinate ...
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Housing Attendant
Found in: DrJobEN AE A2 - 6 days ago
Anantara Hotels Resorts & Spas Ras Al Khaimah, United Arab EmiratesConsistently offers professional, engaging and friendly service · Daily inspection of buildings, including but not limited to: sweeping, mopping and vacuuming hallways and stairs · Moving of large furniture / appliances up · Report necessary maintenance and work orders to the Sta ...
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Bell Attendant
Found in: DrJobEN AE A2 - 4 days ago
ALL - Accor Live Limitless Ras Al Khaimah, United Arab EmiratesService focused personality is essential; customer related experience an asset · Should have at least 2 years experience as Bell Attendant role in Front Office · Ability to work well under pressure in a fast paced environment · Excellent communication skills and a professional pr ...
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Security Supervisor
Found in: DrJobEN AE A2 - 1 day ago
Accor Ras Al Khaimah, United Arab EmiratesTo prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts. · To manage in the absence of the Assistant Security Manager, the department according to the established concept statement providing a safe, sec ...
Guest Service Officer - Ras Al-Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
Found in: Talent AE C2 - 4 days ago
Description
Job DescriptionCompany Description
Sofitel Al Hamra Beach Resort
Job Description