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    Guest Service Officer - Dubai, United Arab Emirates - Accor

    Accor
    Accor Dubai, United Arab Emirates

    5 days ago

    Accor background
    Permanent
    Description

    Job Description

    • To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance.
    • To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
    • To be fully conversant with all services and facilities offered by the hotel.
    • To operate the switchboard in accordance with the department's operation standards.
    • To attend to the hotel guests communications from inside or outside the hotel.
    • To use and adhere to policies and procedures for handling calls, messages and selling services and restaurants to guests of the hotel.
    • To handle wake-up calls promptly and according to hotel standards.
    • To ensure when required, the doctor is contacted with the minimum delay and that direct supervisor is informed accordingly.
    • To be aware and adhere to the hotel emergency policy and procedure.
    • To ensure that all faxes are well prepared, checked and sent within 5 minutes from arrival or received.
    • Act as either Room Service order taker or as a departmental coordinator for all areas of the hotel and ensure a proper follow is done for all guests requests and comments.
    • To plug in all customer inquiries into the system and ensure proper follow up is done.
    • To ensure that the desk and surrounding area is kept clean and organized at all times.
    • To report guest complaints or problems to FO Supervisors or Asst FOM if no immediate solution can be found and assure follow up with guests.
    • To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
    • To carry out any other reasonable duties as assigned by the FO Supervisor and the Assistant Front Office Manager.
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