- Participate in preparation of thehotel's strategic and marketing plans. Prepare the FrontOffice team budget.
- Plan and implement trainingplans for all Front Office employees. Conduct regular associatetraining and monitor its success. This will involve training inboth IT systems and guest-serviceprocedures.
- Maintain full knowledge of theProperty Management and Call Centre computer systems.
- Supervise the functioning of alldepartmental employees, facilities, sales, and costs, to ensuremaximum departmental profit is achieved.
- Takepersonal responsibility for maximizing quality levels of productand service, and guest satisfaction.
- Remainaccountable for all elements of the departmentoperations.
- Ensure that all Standard OperatingProcedures are being adhered to, by training all staff andmonitoring their performance. Continue to capture best currentpractice in new LSOPs relating to front officeoperation.
- Drive the implementation of allsales and promotional programmes of the hotel. Take personalresponsibility for driving Upselling within theproperty.
- Monitor daily arrivals and action asappropriate for any VIP or special request. Liaise withhousekeeping, room service and guest relations where necessary tocomplete the action.
- Develop and maintain amotivational working environment within thedepartment.
- Provide coaching and counseling,support and guidance to the associates asrequired.
- Ensure associates are up to date withcurrent information and data of the hotel product, including roomtypes, rates, relative features and facilities, food and beverageoutlets & promotion, spa and health club, and otherservices and facilities.
- Conduct regular roomand floor inspections to ensure quality standards, completenecessary Engineering Job Order or housekeeping cleaning requestsand monitor the results.
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Office Manager
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Reign Real Estate Abu Dhabi, United Arab EmiratesAn office manager plays a crucial role in ensuring the smooth operation of an office environment. Here's a typical job description for an office manager: · **Position Title: Office Manager** · **Job Summary**: · The office manager is responsible for overseeing and coordinating da ...
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Emirates Investment Authority Abu Dhabi, United Arab EmiratesThe Executive Assistant is responsible for managing the itinerary, documentation and record keeping for the CEO Office. They play a key role is ensuring an effective and efficient use of the CEO's time through careful and swift prioritization, organisation and documentation manag ...
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UHRS Abu Dhabi, United Arab Emirates**Administrative Tasks** · - Focal contact person for employees, management, service providers and vendors on both local and HQ level. · - Handle renewals of residencies, contracts, work permits for employees in due time · - In charge of Medical Insurance starting from collecting ...
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The 1 Percent Abu Dhabi, United Arab EmiratesThe Office Manager should be able to Manage the office requirements, calendar management, meeting management, and operational responsibilities, and also possess a professional demeanor to effectively interact with the office. With a minimum of 5 years of experience. · Key respons ...
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Next Engineering Consultant Abu Dhabi, United Arab EmiratesOffice Manager will be responsible for assisting the Partners, General and Creative Chief Officer with various consulting projects in the field of Engineering Consultancy. They will work closely with clients, gather data, analyse information, and develop projects for clients. The ...
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CharterHouse Abu Dhabi, United Arab Emirates**Job description**: · **About the role** · As an Office Manager, your duties will include but will not be limited to front desk responsibilities such as greeting clients into the business, answering all incoming telephone calls, and responding to enquiries. The role will also co ...
Front Office Manager - Abu Dhabi, United Arab Emirates - Anantara Hotels, Resorts and Spas
Description
Operations