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    Cluster Reservation Agent - Dubai, United Arab Emirates - the first group dubai

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    Description

    Responsibilities

    • Answer all incoming calls promptly,in an attentive, courteous, efficient manner and maintainingexcellent call audit scores.
    • Answer guestinquiries about hotel services, facilities and hours ofoperation.
    • Enter reservations into the computeraccording to standard operatingprocedures.
    • Book room reservations whilefocusing on maximizing room revenue and average rate using standardrate quoting scenario at all times. Up sell rooms and cross–sell other amenities and facilities whenpossible.
    • Reconversion of cancelledreservations.
    • Communicate and work closely withthe Sales Department and Front Office.
    • Maintainaccurate files and reports.
    • Handle all specialreservations, to include V.I.P. reservations, packages anddiscounts.
    • Ensure that all e-mailcorrespondence is answered in a professional manner within theresponse time frame.
    • Post no-show revenuedaily, if required at property.
    • Communicaterates and availability to wholesalers.
    • Ensureproper Billing Instructions are updated on each booking to avoidany rebate or refunds.
    • Ensure all guestrequirements are properly noted on the booking and communicatedwith the departments involved
    • Complete tasks onthe daily reservations checklist
    • Be fully awareof the Hotel's promotions andoffers
    • Assist with processing travel agentcommissions as requested.

    Qualifications andSkills

    • Atleast 2 years of experience workingwith the reservations department in a4/5*property.
    • English Proficiency both writtenand verbal.
    • Proficiency in other languages is aplus.
    • Degree/Diploma in Training andDevelopment or Hotel Management.
    • Workingknowledge of Opera PMS and Microsoft Office isessential.


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