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    Employee Experience Program Manager - Dubai, United Arab Emirates - Citi

    Citi
    Citi Dubai, United Arab Emirates

    Found in: Talent AE C2 - 2 days ago

    Citi background
    Full time
    Description

    HR Partner & Delivery sits at the center of Citi's HR business solutions. This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

    This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering. The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.

  • Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking.
  • Create evidence-based insight to guide technology and process design and re-engineering
  • Identify priorities and opportunities for re-engineering and change.

    • Responsibilities

  • Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
  • Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
  • Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.
  • Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.
  • Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
  • Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
  • Review and present designs and support decisions using an evidence-based approach.
  • Measure, monitor and report impact and progress to senior stakeholders

    • Qualifications

  • 10 years plus experience
  • Extensive background in user experience design.
  • A desire to understand human behavior and analyze activity
  • Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing)
  • Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
  • Business line experience desirable with previous accountability for driving client experience initiatives preferred.

    • Job Family Group:

    Human Resources

    Job Family:

    Talent, Development, Learning & Diversity

    Time Type:

    Full time

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