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    Call Center Agent - Dubai, United Arab Emirates - Sundus

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    Description

    Position Title: Call CenterAgent

    JPC –3225

    Location:Dubai

    Language: Excellent in English &Arabic.

    Exclusively for UAENational

    JobDescription

    • Managing large amounts of inbound andoutbound calls in a timely manner.
    • Followingcall center "scripts" when handling differenttopics.
    • Identifying customers' needs,clarify information, research every issue and providingsolutions.
    • Seize opportunities to upsellproducts when they arise.
    • Build sustainablerelationships and engage customers by taking the extramile.
    • Keep records of all conversations in ourcall center database in a comprehensibleway

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