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Abu Dhabi

    AVP- Digital Channel - Abu Dhabi, United Arab Emirates - First Abu Dhabi Bank

    First Abu Dhabi Bank
    First Abu Dhabi Bank Abu Dhabi, United Arab Emirates

    Found in: Talent AE C2 - 3 days ago

    first abu dhabi bank background
    Full time
    Description

    Job Description

    Responsible for enhancing the capabilities in digital proposition across Commercial banking with the objective of ensuring all activities & projects are delivered within the agreed scope, time, cost & quality. At the same time, ensuring a user-friendly digital customer experience model is developed towards customers centricity and delightful customer experience.

    • Robust Channel interface development
    • Digital Innovation & Market Trends implementation
    • Data Fields technical improvement
    • Sprint Releases Management
    • Monitoring & Enhancing Channel performance
    • Leveraging Digital Channel Data Analytics
    • Digital Functionalities build -up & testing
    • Customer Centricity & Digital Experience
    • Increase Digital Channel Penetration
    • Admin Account profile management
    • Digital Channel Development - Expanding and managing digital banking channels including mobile apps, online banking portals to cater to evolving customer preferences
    • Digital Innovation & Market Trends Implementation- Identifying and implementing innovative digital solutions, such as mobile payment options, chatbots, AI-driven services, to stay competitive and meet customer demands
    • Increase Digital Channel Penetration - Focuses on driving customer and product acquisition and increase penetration through digital channel
    • Sprint ReleasesManagement - Responsible in mitigating impediments impacting successful team completion of Release/Sprint
    • Data Fields technical improvement - Analytical skills for data capture, analysisand continuous improvement
    • Admin profile management - Trainchannel partners and their staff, oversee account profiles, and monitor competitor activity
    • Digital Channel Analytics - Leveraging data analytics to gain insights into customer behaviour, preferences and trends to make data-driven decisions for digital channel improvements.
    • Digital Functionalities build-up & testing - Lead the planning product release plans and set expectation for delivery of new functionalities
    • Monitoring Channel performance - Managing, monitoring and optimizing the performance of the digital channel plans to deliver theagreed commercial targets

    Qualifications

    Education required :

    • Bachelor's Degree in Business management or related
    • MBA or top tier management consulting experience is a plus.

    Experience :

    • 7 years+ of Work experience in banking/financial institution/digital technical field across geographies
    • Proven quantitative, data-driven problem-solving skills and ability to break down large problems into smaller solvable chunks.
    • Experience in working with commercial technology products, digitisation & distributed systems
    • Comfortable using data management tools to explore data when necessary.

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