- Previous experience in a call center environment as a Quality Lead for a minimum of two years, with a focus on quality assurance and monitoring
- Increase and maximize productivity targets through driving retail KPIs and operation basics
- Work effectively with call center teams, supervisors, and managers to implement quality initiatives and drive performance
- Strong communication skills are required to provide feedback, coaching, and training to call center agents and management, along with being bilingual.
- Follow guidelines set in the ops manual relating to customer service and finance
- Knowledge of quality assurance processes, metrics, and best practices in customer service
- Experience with quality monitoring tools and systems to evaluate call quality and adherence to standards
- Develop and deliver training programs to enhance agent skills and improve overall quality performance
- Maintain a customer-centric approach, ensuring that quality efforts align with enhancing customer satisfaction and loyalty
- Proficient in using Excel and PowerPoint
-
Team Leader-home Health Care Team
1 day ago
Infinite home health care Center LLC Dubai, United Arab Emirates**Position Overview**:The Team Leader - Home Health Care Operations is responsible for overseeing and coordinating the delivery of high-quality home health care services to patients in their residences. This role involves leading a team of healthcare professionals, ensuring effic ...
-
Pr and Media Expert
1 week ago
CGD Dubai, United Arab EmiratesA leading Health Care & Wellness in UAE is currently looking for PR and Media Expert, Arabic Speaker, Preferably 5 years experience in the same field and with Health care industry background. with valid UAE driving license. ...
-
Pastoral Lead
5 days ago
Newlands School Dubai, United Arab EmiratesAct as a deputy safeguarding lead across the school. · - Work with the school safeguarding lead to implement actions related to safeguarding concerns and matters. · - Liaise with other relevant support agencies to ensure that all families, vulnerable children and young people rec ...
-
Procurement Assistant Manager Home Care
1 week ago
Unilever Dubai, United Arab Emirates**Function**: Procurement · **Reports to**: Procurement Manager HC, PC, BW, CM Arabia · **Scope**: X-Markets · **Location**: Dubai, UAE · **Terms & Conditions**: full time, local terms · **ABOUT UNILEVER** · With 3.4 billion people in over 190 countries using our products every d ...
-
Shifa Home Health Care Dubai, United Arab EmiratesShifa Home Healthcare is a leading provider of home care services, dedicated to enhancing the quality of life for individuals in need of care and assistance at home. We are seeking a talented Marketing and Business Development Executive with home care experience to join our team ...
-
Lead Clinical Consultant
1 week ago
Oracle Dubai, United Arab EmiratesLead Clinical Consultant-230001J7 · **Applicants are required to read, write, and speak the following languages***: English · **Preferred Qualifications** · We're changing how people think about health and care. We have a passion for new ideas that are changing the world by the m ...
-
Marketing Manager, Personal Care
1 week ago
Beiersdorf Middle East FZCO (Dubai) Dubai, United Arab EmiratesAt Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act ...
-
Product Manager
3 days ago
Talent Pal Dubai, United Arab Emirates**Why join Stryker?**: · Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location s ...
-
Babysitter - Young Asian Female
5 days ago
Al Khayma Heritage Restaurant Dubai, United Arab EmiratesProvides care to children inside and outside the home. · - Prepares healthy meals. · - Maintains daily schedule. · - Performs light housework. · - Leads children in fun activities. · - Keeps children's living and play areas tidy. · - Helps with homework and tutoring as needed. · ...
-
Medical Lead Cns, Pah and Vo
3 days ago
Johnson & Johnson Dubai, United Arab Emirates**Johnson & Johnson **is recruiting for a **Medical Lead for CNS, PAH and VO** in **Dubai** · Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, produc ...
-
Product Manager
1 day ago
Stryker Corporation Dubai, United Arab Emirates**Why join Stryker?**: · Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location s ...
-
Lead Swim Coach at Jess
1 week ago
Jobs for women in Dubai and UAE Dubai, United Arab EmiratesLead Swim Coach at JESS · - EducationListed On: 11 March 2024 · Expires On: 8 April 2024 · - Dubai- The Jumeirah English Speaking School (JESS) is seeking an experienced Lead Swim Coach in Dubai.Jumeirah English Speaking School (JESS) is a leading British International School in ...
-
Staff Clinical Consultant
5 days ago
Oracle Dubai, United Arab EmiratesStaff Clinical Consultant-230000FB · **Applicants are required to read, write, and speak the following languages***: English · **Preferred Qualifications** · Partner with Cerner client clinical stakeholders to form relationships and holistically impact client clinical performance ...
-
Scientific Affairs Lead
1 day ago
Johnson & Johnson Dubai, United Arab EmiratesJohnson & Johnson is recruiting for a **Scientific Affairs Lead - CSS MEA **located in **Dubai, United Arab Emirates.** · Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bring ...
-
Plastic Surgeon
6 days ago
CGD Dubai, United Arab EmiratesA leading health care company in UAE is currently looking for Plastic Surgeon, 5 years experience in the same field, with DHA valid license ...
-
Marketing Manager, Skin Care
3 days ago
Talent Pal Dubai, United Arab EmiratesAt Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act ...
-
Pediatric Hematology Oncologist
3 days ago
Search PLUSHR Dubai, United Arab EmiratesWe are looking for a caring and compassionate pediatric oncologist to diagnose, care for, and treat children with cancer or blood disorders. The pediatric oncologist is responsible for treating infant, child, and adolescent patients and, as such, may deal with fewer cancer cases ...
-
Customer Care Assistant
1 day ago
"BD SELECT" Dubai, United Arab EmiratesWe are looking for our client in food industry a Customer Care Assistant · **The role** · - Update partners on order changes (lead time, product availability, shelf life) · - Assist partners with customer care inquiries · - Generate sales leads that become new clients on Salesfor ...
-
Occupational Therapist
1 day ago
OCD Dubai, United Arab EmiratesWe are a leading home health care facility looking for occupational therapist. · - conduct comprehensive assessments to identify patient needs and formulate effective treatment plans. · - Implement evidence · - based therapeutic interventions to enhance individual's functional in ...
-
Consultant Critical Care Medicine
3 days ago
Careerlink HR Dubai, United Arab Emirates Full timeResponsibilities · - Provide patient focused Critical Care Medicine and ensure optimal clinical care of patients in the department in line with the clinical privileges granted. · - Work within a multidisciplinary team with a personalized and caring attitude. · - Provide leadershi ...