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Dubai

    Manager- Liabilities - Dubai, United Arab Emirates - Tanfeeth Dubai

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    Description
    • Ensure end-to-end product management and work closely with stakeholders to meet defined objectives
    • Ensure all product/policies/pricing/soc are updated and in line with CBUAE guidelines
    • Support in period rate reviews as per the market trends, drive the approvals and implementation
    • Implement digitization for better product offering and customer service
    • System enhancement and product reengineering
    • Product Operations

    Support product management by:

    • Monthly and quarterly activity to monitor and review accruals and reversals
    • Support account and deposit opening as well as closure related queries.
    • Address complaints/queries in a timely manner and fix issues
    • Liaise with marketing, operations, CLM, CX, CCO teams to development customer reach-out through SMS/email/calls/digital sales/social media updates etc.
    • Conduct comprehensive market and competitor analysis
    • Develop suitable training for staff to ensure proper knowledge
    • Address customer requests, queries and complaints around the product and transaction services
    • Compliance and Audit
    • Ensure Liabilities products and transaction banking services are CPR compliant and are satisfactory upon internal as well as external audit
    • Ensure products are always compliant and have satisfactory audit rating
    • Manage issue/concerns and liaise with stakeholders to provide solution and close audit findings
    • Manage CBUAE Reporting and Financial Inclusion plan and perform internal periodic review


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