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Abu Dhabi

    Store Manager - Abu Dhabi, United Arab Emirates - CHALHOUB Group

    CHALHOUB Group
    CHALHOUB Group Abu Dhabi, United Arab Emirates

    1 week ago

    Chalhoub Group background
    Description
    • Lead by example and represent thebrand by communicating its values and philosophy though allactivities and interactions with customers and other teammembers
    • Define, execute and monitor the storeaction plan to achieve sales targets andKPIs.
    • Manage the customer database to buildstrong relationship with customers and create future potentialselling opportunities
    • Stay ahead of latesttrends, products and competitors and share feedback with relevantstakeholders in the back-office team.
    • Thinkhybrid by leveraging all type of point of sales online andoffline.
    • Team Leadership andDevelopment
    • Provide a clear vision to the teamabout the business and store's vision and keydirections
    • Identify, recruit, develop andretain strong talents
    • Create a positive workenvironment based on trust, respect and fairness and be the voiceof the employees when needed by sharing any of their feedback,challenges and concerns with the leadership and HRteams.
    • Act as a coach for the team members andpromote growth mindset by leveraging the Group'savailable learning tools and platforms an constantly monitor theteam's development plans and professionalgrowth.
    • Ensure performance improvement plansare discussed and documented in a transparentmanner.
    • CustomerExperience
    • Develop the omnichannel mindsetamong the team by constantly promoting the different touchpoints ofthe customer experience (physical and digital), the clientelingapproach and techniques with a focus on VIPs, leveraging customerdata to proactively catering to their needs and preferences, thebrand's ecommerce business including differentactivities, offerings, activations,etc.
    • Recruit new clients and convert them intoloyal VIP customers by providing them with an excellent experienceand constantly networking with them
    • OperationalExcellence
    • Ensure all sales and operationalpolicies and procedures are followed and maintained in thestore.
    • Ensure e-commerce orders are preparedand processed within the set SLAs in terms of time and quality andno fulfillment action is pending in thestore.
    • Leverage available technology tools whenavailable to support customer experience in and outside of store(Clienteling app, OMS, Business Whatsapp, etc.) and ensure the teamis well versed with it or overwise trained onit.
    • Ensure all operating standards are followedfrom stock replenishment to organising displays as per thebrand's VM guidelines.
    • Ensure thatall processes are compliant with legal, safety, security, retailstore operations and HR guidelines, work closely with relevantteams to constantly improve them and escalate any issues orconcerns for prompt action.
    • Ensure a healthyfloor coverage by analyzing historical traffic data andanticipating peak hours
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