Team Leader - Dubai, Dubayy (Dubai), -, United Arab Emirates - Sharaf DG

    Sharaf DG
    Sharaf DG Dubai, Dubayy (Dubai), -, United Arab Emirates

    3 days ago

    Description

    Job Summary:<\/b>
    <\/p>

    The Team Leader is responsible for managing and driving
    the performance of tele sales and kiosk sales teams for credit cards and other
    banking products. This role involves supervising daily sales activities,
    ensuring target achievement, coaching team members, and maintaining high
    service standards.
    <\/p>

     <\/span><\/b>
    <\/p>

    Key Responsibilities:<\/u><\/i><\/b>
    <\/p>

    Team Leadership & Performance Management:<\/b>
    <\/p>

     <\/span>Supervise, train, and mentor tele sales and kiosk sales
    executives.
    <\/p>

    Monitor daily performance and ensure achievement of
    individual and team sales targets.
    <\/p>

    Conduct regular coaching sessions to improve sales
    techniques and product knowledge.
    <\/p>

    Motivate the team to maintain high morale and productivity.
    <\/p>

     <\/span><\/b>
    <\/p>

    Sales & Business Growth:<\/b>
    <\/p>

     <\/span>Drive sales of credit cards, personal loans, and other
    banking products through tele sales and kiosk channels.
    <\/p>

    Develop and implement strategies to increase customer
    acquisition and conversions.
    <\/p>

    Identify new business opportunities and potential
    customers.
    <\/p>

     <\/span>
    <\/p>

    Customer Service & Relationship Management:<\/b>
    <\/p>

     <\/span><\/b>Ensure high levels of customer satisfaction and service
    quality.
    <\/p>

    Address escalated customer concerns and resolve
    complaints effectively.
    <\/p>

    Build and maintain strong relationships with key clients
    and referral partners.
    <\/p>

     <\/span>
    <\/p>

    Operational & Compliance Management:<\/u><\/b>
    <\/p>

     <\/span>Ensure all sales activities comply with banking policies,
    regulatory guidelines, and ethical standards.
    <\/p>

    Oversee kiosk operations, inventory, and point -of -sale
    transactions.
    <\/p>

    Maintain accurate records of sales, customer
    interactions, and team performance.
    <\/p>

     <\/span>
    <\/p>

    Reporting & Coordination:<\/u><\/b>
    <\/p>

     <\/span>Prepare and submit daily, weekly, and monthly sales
    reports.
    <\/p>

    Coordinate with management, marketing, and other
    departments to align sales strategies.
    <\/p>

    Stay updated on market trends, competitor offerings, and
    banking regulations.
    <\/p>
    <\/div><\/span>

    Requirements<\/h3>

    Qualifications & Skills:<\/u><\/i><\/b>
    <\/p>

     <\/span>Education & Experience:<\/u><\/b>
    <\/p>

     <\/span>Bachelor's degree in Business, Finance, Marketing, or a
    related field (preferred).
    <\/p>

    3+ years of sales experience in the banking or financial
    sector, with at least 1 year in a leadership role.
    <\/p>

    Proven experience in managing tele sales and kiosk -based
    sales teams.
    <\/p>


    <\/p>  <\/span>Skills & Competencies:<\/b>
    <\/div>

     <\/span>Strong leadership, coaching, and team management
    abilities.
    <\/p>

    Excellent sales, negotiation, and communication skills.
    <\/p>

    Goal -driven, self -motivated, and able to work under
    pressure.
    <\/p>

    Strong problem -solving and decision -making capabilities.
    <\/p>

    Proficiency in CRM software, tele sales tools, and POS
    systems.
    <\/p>

     <\/span>
    <\/p> Other Requirements:<\/b>
    <\/div>

     <\/span>Willingness to work in a fast -paced sales environment.
    <\/p>

    Flexibility to work shifts, weekends, and public holidays
    as required.
    <\/p>
    <\/div><\/span>

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Team leader