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    Outlet Supervisor - Dubai, United Arab Emirates - FAIRMONT

    FAIRMONT
    FAIRMONT Dubai, United Arab Emirates

    Found in: Talent AE C2 - 1 day ago

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    Permanent
    Description

    Job Description

  • Always greets and welcomes guests promptly in a warm and friendly manner.
  • Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
  • Assists guest with table reservation.
  • Assists guest while seating.
  • Ensures guests are served within specified time.
  • Has a good knowledge of menu and presentation standards.
  • Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
  • Is able to answer any questions regarding menu and assist with menu selections.
  • Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
  • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
  • Serves food courses and beverages to guests.
  • Sets tables according to type of event and service standards.
  • Records transaction / orders in Point of Sales systems at the time of order.
  • Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
  • Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Checks with guests to ensure satisfaction with each food course and beverages.
  • Is responsible for clearing, collecting and returning food and beverage items to proper area.
  • Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
  • Presents accurate final bill to guest and process payment.
  • Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
  • Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
  • Ensures that hotel brand standards and SOP's are consistently implemented.
  • Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
  • Completes the daily responsibilities that are set for each individual shift.
  • Completes closing duties, including restocking items, turning off lights, etc.
  • Conducts monthly inventory checks on all operating equipment and supplies.
  • Take an active role in coaching and developing junior staff.
  • Performs any other duties related to food and beverage service assigned by the manager.
  • Assists Assistant Manager/Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues
  • Helps minimize waste, breakages and mishandling of supplies and equipment

    • Qualifications

  • Excellent reading, writing and oral proficiency in English
  • Experienced in all aspects of restaurants service
  • Must be well-presented and professionally groomed at all times
  • Excellent leader and trainer with strong interpersonal skills and attention to detail
  • Ability to motivate employees to work as a team effectively and productively
  • Must possess good communication skills for dealing with diverse staff
  • Ability to coordinate and prioritize multiple tasks
  • Should have pleasing personality
  • Excellent guest service skill.
  • Good knowledge of food and beverage service.
  • Able to stand for long hours and work in the heat the whole shift, as this role will be based in our Pool & Beach
  • Passion for guest service

    • Additional Information

    Visa Requirements:

    Please note that you must be eligible to live and work in Dubai.

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