- Leadership and oversight of the Operations Team, encompassing Customer Success Operations, Sales Operations, and newly integrating Marketing Operations into a RevOps framework. This role is critical in fostering a unified approach to operational excellence, aimed at driving efficiency and revenue growth.
- Act as the lead in the development and expansion of our RevOps infrastructure, delivering outstanding enablement and direct support to our Customer Success and Sales teams. This includes optimising customer portfolio management and enhancing sales effectiveness to elevate our market position.
- Create and maintain strong collaborative relationships with cross-functional teams—Sales, Marketing, Finance, and Consulting, to ensure the seamless execution of client solutions and the maximisation of revenue opportunities. This role demands a proactive approach to integrating and aligning departmental objectives with the company's strategic goals.
- Employ a data-driven methodology to analyse market trends, competitor activities, and customer feedback, adapting strategies to maintain competitive advantage and respond to market dynamics effectively.
- Oversee the establishment and management of key business metrics, utilising reports, dashboards, and in-depth analysis to monitor and communicate business performance on a weekly, monthly, and quarterly basis.
- Provide essential support for administrative functions throughout the sales and customer success processes, including direct involvement in the bid management process to ensure proposals are competitive and aligned with client needs and market demands. Desirable Skills and Qualifications:
- Previous experience in a managerial role, demonstrating leadership skills and the ability to drive a high-performance operations team to achieve desired business outcomes.
- Excellent communication, interpersonal, and presentation skills, with the ability to confidently discuss complex matters at C-Level.
- Experience of both Direct and Indirect customer success and sales models.
- Results-oriented mindset with a focus on achieving and exceeding revenue targets.
- Strong reporting and analytical capabilities.
- Experience developing high impact strategies to improve effectiveness and drive key metrics.
- Highly analytical and data-driven, with proven ability to use a deep understanding of business metrics to drive outcomes.
- Process-oriented, with the ability to simplify, automate, and improve team effectiveness through process improvements.
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market conditions.
- Domain experience in Public Sector, and Consulting Services Sales Operations.
- Familiarity with selling into Government sectors, with a strong understanding of government procurement processes.
- Experience using Government procurement portals for bidding and proposal submission.
- Proven ability to collaborate and influence the behaviour of customer success managers, sales personnel, and senior management.
- Strong understanding of bid management processes. What we offer to you?
- The chance to work in a supportive and growth focused environment and learn from senior subject matter experts whilst also securing a competitive salary and an excellent commission and benefits package.
- We offer a comprehensive private health insurance plan through Aviva, as the well-being of our team is one of our highest priorities.
- We also have a fun rewards scheme with Perkbox, which can offer discounts and freebies on a variety of goods and experiences.
- The chance to work at the forefront of the latest technologies and innovations, on cutting-edge projects and programmes that will allow you the autonomy to work independently.
- To be part of a team that embraces the strengths of diversity and inclusion. A collaborative outlook where your voice and ideas are always heard.
- A platform that will support and allow you to push your own ideas to deliver on projects successfully.
- We believe the best impact is the value we add, not the hours we sit at our desks. We promote a good work/life balance for all our staff and welcome discussions about flexible working.
-
Head of Operations
1 week ago
Magnum Security Services Dubai, United Arab Emirates**Magnum Security** is one of the leading security companies in Dubai and we are seeking Head of Operations to join our successful team. · Ability to commute/relocate: · - Dubai: Reliably commute or planning to relocate before starting work (preferred) ...
-
Head of Operations
1 day ago
Spinnaker Global Dubai, United Arab EmiratesWe are currently working with a progressive bulk shipping company and part of a wider trading group in Dubai who are looking for a Head of Operations to oversee a team of 4 Vessel Operator in Dubai · This role would be ideal for someone that has sailed on bulk carriers either as ...
-
Head of Operations
1 week ago
Boatman Tourism LLC Dubai, United Arab EmiratesPosition Title: Head of Operations (Travel Agency & Immigration Consultancy) · As the Head of Operations, you will be responsible for supervising and leading a team of travel agents and immigration consultants, providing guidance, motivation, and training as needed. You will also ...
-
Head of Operations
1 week ago
Veloche Interiors & Fitout Dubai, United Arab Emirates**Duties & Responsibilities** · 1. Determines and evaluates projects and head the Operations Department work force including the sub-contractor and distribute the workload accordingly. · 2. Operates and participates in technical discussion, attending meetings with customers/contr ...
-
Head of Operations
5 days ago
Serco Plc Dubai, United Arab EmiratesHead of Operations - Transport · Make a difference every day · We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fi ...
-
Head of Operations
3 days ago
Capital One Holiday Homes LLC Dubai, United Arab Emirates**Responsibilities are listed below**: · - Oversee revenue management and distribution strategy of the apartments and manage day to day operations · - Yield management on properties ensuring that units are rented out with good ROI for owners of apartment · - Establish sound worki ...
-
Head of Operations
6 days ago
Prime Strategy Consultants Dubai, United Arab EmiratesResponsibilities: · - Run complete operations of that country and execute everything, including but not limited to building a team as well as leading the whole operation in the region · - Searching for new customers. Full support of sales of designated territory · - from finding ...
-
Head of Operations
1 week ago
Connect Resources Dubai, United Arab Emirates**Key Responsibilities**: · - Develop and implement operational strategies to optimize fleet management, logistics, and customer service processes. · - Oversee day-to-day operations, including vehicle maintenance, scheduling, reservations, and rental transactions. · - Lead and mo ...
-
Head of Operations
1 week ago
Spectra Global Dubai, United Arab Emirates**Requirements**: · - Possession of a valid passing certificate for the SCA exams in UAE rules and regulations (highly preferred). · - Has 15 years of experience in financial markets. · **Job Types**: Full-time, Permanent · Application Question(s): · - Do you possess valid SCA ce ...
-
Operations Head
4 days ago
Emirates Forklifts Rental LLC Dubai, United Arab EmiratesWe do the Rental & Service business of Material Handling Equipment like, elect & Diesel forklifts. we are UAE's first and one of the major business players. · For our expansion, we need a multitasking daily operations manager who has engg degree or diploma with similar field expe ...
-
Head of Operations
1 week ago
Aims Healthcare LLC Dubai, United Arab Emirates**About the Position** · **Key Responsibilities**: · **Operation Management and Planning** · - P&L owner to manage entire operations of Dubai Unit across all departments. · - Ensure systems are in place to monitor and evaluate performance against service objectives. · - Prepare a ...
-
Operations Head
1 week ago
Pathway Group Dubai, United Arab Emiratesob Responsibilities · - Maintaining positive relationships with vendors of direct travel, · such as car rentals, hotels, and airlines. · - Negotiating preferred rates with vendors of direct travel. · - Planning travel accommodations, booking flights, hotels, car · rentals, and co ...
-
Operations Head
6 days ago
Atlas Grand Technology LLC Dubai, United Arab Emirates**Operation lead Job Description** · - Support sales team using process improvement, measurement, tracking and analytics relevant to their functional areas. · - Maintain a detailed understanding of existing sales processes and identify areas open to **drive the sales**. · - Direc ...
-
Head of Operations
1 week ago
Meeting Point Emirates & Oman Dubai, United Arab Emirates**Job Purpose**: · This position is responsible to deliver performance across Meeting Point Service Delivery, In-Destination Sales and all Guest-facing activities. The scope of the role is Reservations & bookings, Operations planning, Service delivery, In-destination sales, Quali ...
-
Head of Operations
3 days ago
Capital One Holiday Homes LLC Dubai, United Arab Emirates**Responsibilities are listed below**: · - Oversee revenue management and distribution strategy of the apartments and manage day to day operations · Yield management on properties ensuring that units are rented out with good ROI for owners of apartment · - Establish sound working ...
-
Head of Ground Operations
2 days ago
Beond Dubai, United Arab EmiratesBeond is a global leisure-oriented airline dedicated to providing our customers with an exceptional premium-class travel experience. This is your opportunity to represent a luxury airline brand and be part of an exciting start up. · Who we are looking for · We are looking for a H ...
-
Head of Operations UAE
1 week ago
BLACKLANE Dubai, United Arab EmiratesBlacklane is a premium mobility company dedicated to redefining the chauffeur service industry. With a global presence, we pride ourselves on delivering exceptional service, ensuring the safety and satisfaction of both our clients and chauffeurs. Join our dynamic team as the **He ...
-
Head of Operations UAE
1 week ago
Blacklane GmbH Dubai, United Arab EmiratesBlacklane is a premium mobility company dedicated to redefining the chauffeur service industry. With a global presence, we pride ourselves on delivering exceptional service, ensuring the safety and satisfaction of both our clients and chauffeurs. Join our dynamic team as the **He ...
-
Head - Operations (Culinary)
1 week ago
IFFCO Dubai, United Arab Emirates**Job Summary**: · The Head of Operations will have responsibility for the design and implementation of best manufacturing practices and standards across culinary factories. · - Management of Manufacturing and Supply Chain Operations. Driving departmental efficiencies to meet Bus ...
-
Head of Operations @ Keyper
6 days ago
WBV Dubai, United Arab EmiratesIn this role, you will be responsible for developing and implementing operational strategies, policies, and procedures to optimize productivity and efficiency. You will collaborate closely with cross-functional teams to streamline processes, improve quality, and drive continuous ...