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Abu Dhabi

    Soft Services Manager - Abu Dhabi, United Arab Emirates - Black & Grey HR

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    Description
    • Partner with the Home Operation Manager to execute tasks flawlessly.
    • Champion the highest standards of health, safety, and environmental practices.
    • Analyze operational costs, adhere to budgets, and report on financial performance.
    • Implement and monitor KPIs, SLAs, and operational procedures to ensure excellence.
    • Identify business opportunities in collaboration with the Bid Department.
    • Lead recruitment, training, and performance evaluations to build a high-performing team.
    • Optimize cleaning programs, equipment, chemicals, and supplier relationships.
    • Develop and enforce SOPs, training initiatives, and performance assessments.

    Requirements

    • At least 10 years of experience in the Facility Management industry, with a focus on soft services.
    • Proven expertise in installation, maintenance, and repair within large commercial settings.
    • A solid grasp of Workplace Health & Safety practices.
    • A diploma or bachelor's degree in Facility Management or related discipline; an MBA is advantageous.
    • Preference for candidates with professional certifications, such as BICS.
    • Deep knowledge of industry standards including BICSc, COSHH, ISO, HACCP, ESTIDAMA, APPA, and LEED.


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