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    Market Insight Senior Analyst - dubai, United Arab Emirates - Cigna Health and Life Insurance Company

    Cigna Health and Life Insurance Company
    Cigna Health and Life Insurance Company dubai, United Arab Emirates

    1 month ago

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    Description

    Market Insight Senior Analyst

    Location: Dubai, United Arab Emirates (Hybrid - Remote Type)

    Job Type: Full-time

    Posted: 4 Days Ago


    Job Description:

    • We are looking for a highly skilled and independent Senior Analyst to join our International Health Insights team in Dubai.
    • Responsibilities include managing NPS studies for International Health markets and conducting strategic B2B and B2C research.

    Key Responsibilities:

    • NPS Research Management
      • Independently plan, design, and execute annual NPS research studies.
      • Develop data collection strategies for accurate data collection.
      • Script surveys, monitor fieldwork, and maintain NPS data in Tableau.
      • Analyze NPS data using statistical techniques and qualitative methods.
    • Data Analysis and Interpretation
      • Identify key drivers of customer satisfaction and loyalty.
      • Conduct statistical analysis to uncover actionable insights.
    • Insights and Recommendations
      • Translate research findings into actionable recommendations.
      • Provide strategic guidance to improve customer experience.

    Qualifications and Skills:

    • Bachelor's or Master's degree in Statistics, Market Research, Psychology, or related field.
    • Minimum 3 years of experience in managing NPS research or customer research.
    • Strong knowledge of NPS methodology and statistical analysis software.
    • Proficiency in data visualization tools like Tableau.

    About Cigna Healthcare:

    Cigna Healthcare is dedicated to advocating for better health through every life stage, guiding customers through the health care system.

    Join us in our mission to drive growth and improve lives.


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