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    Customer Service Executive - Dubai, United Arab Emirates - Ultiwise Consult

    Ultiwise Consult
    Ultiwise Consult Dubai, United Arab Emirates

    1 week ago

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    Description

    Job Title: Customer ServiceExecutive Freight Forwarding

    JobDescription:

    We are seeking a highlymotivated and skilled Customer Service Executive to join our teamin the freight forwarding industry. The ideal candidate will beresponsible for managing customer inquiries obtaining rates fromliners negotiating with carriers and making informed decisions toensure optimal service delivery.

    Responsibilities:

    1. Customer Inquiry Management:Handle customer inquiries promptly and professionally providingaccurate information on freight rates services and transittimes.

    2. Rate Procurement: Liaise withvarious liners to obtain competitive freight rates for differentshipping routes and service levels.

    3. Negotiation: Utilize negotiationskills to secure favorable rates and terms from carriers ensuringcosteffective solutions for ourcustomers.

    4. Rate Comparison: Analyze andcompare rates obtained from different carriers considering factorssuch as transit time reliability and additional servicesoffered.

    5. Decision Making: Make informeddecisions based on the analysis of rate options customerrequirements and company objectives striving to achieve optimalbalance between cost and servicequality.

    6. Customer Relationship Management:Build and maintain strong relationships with customers and carriersensuring excellent communication and service delivery at alltimes.

    7. Documentation: Assist in preparingand reviewing shipping documentation ensuring accuracy andcompliance with regulatoryrequirements.

    8. Issue Resolution: Address anyissues or concerns raised by customers or carriers promptly andeffectively striving to achieve satisfactory resolutions for allparties involved.

    Requirements:

    Bachelors degree in BusinessAdministration Logistics or related fieldpreferred.

    Proven experience incustomer service freight forwarding or relatedindustry.

    Strong negotiation skillswith the ability to secure competitive rates and favorableterms.

    Excellent communication andinterpersonal skills.

    Analyticalmindset with the ability to compare and evaluate rate optionseffectively.

    Proficiency in MicrosoftOffice suite and relevant industrysoftware.

    Ability to multitaskprioritize tasks and work effectively underpressure.

    Knowledge of internationaltrade regulations and shipping practices is aplus



    Job Title: Customer Service Executive - Freight Forwarding JobDescription: We are seeking a highly motivated and skilled CustomerService Executive to join our team in the freight forwardingindustry. The ideal candidate will be responsible for managingcustomer inquiries, obtaining rates from liners, negotiating withcarriers, and making informed decisions to ensure optimal servicedelivery. Responsibilities: 1. Customer Inquiry Management: Handlecustomer inquiries promptly and professionally, providing accurateinformation on freight rates, services, and transit times. 2. RateProcurement: Liaise with various liners to obtain competitivefreight rates for different shipping routes and service levels. 3.Negotiation: Utilize negotiation skills to secure favorable ratesand terms from carriers, ensuring cost-effective solutions for ourcustomers. 4. Rate Comparison: Analyze and compare rates obtainedfrom different carriers, considering factors such as transit time,reliability, and additional services offered. 5. Decision Making:Make informed decisions based on the analysis of rate options,customer requirements, and company objectives, striving to achieveoptimal balance between cost and service quality. 6. CustomerRelationship Management: Build and maintain strong relationshipswith customers and carriers, ensuring excellent communication andservice delivery at all times. 7. Documentation: Assist inpreparing and reviewing shipping documentation, ensuring accuracyand compliance with regulatory requirements. 8. Issue Resolution:Address any issues or concerns raised by customers or carrierspromptly and effectively, striving to achieve satisfactoryresolutions for all parties involved. Requirements: - Bachelor'sdegree in Business Administration, Logistics, or related fieldpreferred. - Proven experience in customer service, freightforwarding, or related industry. - Strong negotiation skills withthe ability to secure competitive rates and favorable terms. -Excellent communication and interpersonal skills. - Analyticalmindset with the ability to compare and evaluate rate optionseffectively. - Proficiency in Microsoft Office suite and relevantindustry software. - Ability to multitask, prioritize tasks, andwork effectively under pressure. - Knowledge of international traderegulations and shipping practices is a plus
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