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Abu Dhabi

    Senior Collection Executive - Abu Dhabi, United Arab Emirates - Black & Grey HR

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    Description
    Black & Grey HR isactively recruiting for a prominent facilities management companybased in Abu Dhabi UAE. Our client is looking for a SeniorCollection Executive is responsible for leading and managingcollection efforts within the organization. This pivotal roleinvolves overseeing the efficient recovery of outstanding debtswhile maintaining positive customer relationships. Keyresponsibilities include managing and collecting outstandingaccounts receivable resolving billing issues and implementingeffective collectionstrategies.


    Rolesand Responsibilities:
    Take chargeof the overall collection process coordinating activities to ensuretimely recovery of outstandingdues.
    Manage a portfolio ofoverdue accounts devising strategies to maximize collections whilemaintaining positive customerrelationships.
    Supervisecollection agents providing guidance support and training to ensurehigh performance and adherence to companypolicies.
    Track key metrics andprovide feedback for improvement continuously refining collectionstrategies based on performanceanalysis.
    Handle escalatedcollection issues negotiating payment arrangements with overduecustomers and resolving disputesprofessionally.
    Maintain accuraterecords of collection activities updating account information andpreparing regular reports for managementreview.
    Ensure compliance withregulatory requirements and company policies governing debtcollection practices.
    Communicatewith customers in a clear respectful and empathetic mannerexploring mutually beneficialsolutions.
    Identify areas forprocess improvement proposing and implementing initiatives toenhance efficiency andeffectiveness.
    Collaborate withother departments to address complex collection issues andstreamlineprocesses.

    Requirements

    Bachelors degree in finance accounting business administration orrelated field.
    Professionalcertifications such as Certified Credit Executive (CCE) orCertified Collection Management Professional (CCMP)preferred.
    Min 7 to 8 years ofexperience in relevant industry.
    Proven experience in collections or similarfield.
    Excellent knowledge ofbilling procedures.
    Comfortableworking with targets.
    Proficientin MS Office especially Excel.
    Knowledge of Workplace Health and Safety (WH&S) practicesandpolicies.

    Benefits

    Attractive Salary &Benefits

    • Bachelor's degree in finance, accounting, businessadministration, or related field.
    • Professional certificationssuch as Certified Credit Executive (CCE) or Certified CollectionManagement Professional (CCMP) preferred.
    • Min 7 to 8 years ofexperience in relevant industry.
    • Proven experience in collectionsor similar field.
    • Excellent knowledge of billing procedures. Comfortable working with targets.
    • Proficient in MS Office,especially Excel.
    • Knowledge of Workplace Health and Safety(WH&S) practices and policies.


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