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    Reservations Agent - Dubai, United Arab Emirates - Sunset Hospitality

    Sunset Hospitality
    Sunset Hospitality Dubai, United Arab Emirates

    1 week ago

    Default job background
    Description
    • Take reservation of the guests and ensure to follow brand standard.
    • Receive and record customers dining reservations and maintain the information in the system accurately.
    • Maintains knowledge of menu , events , special offerings at the restaurant.
    • Inform General Manager for waiting list.
    • Ensure all calls are taken on time without any delay to the customer.
    • Maintain clean and organized reservation area.
    • Observe proper grooming and personal hygiene at all times.
    • Assist Hostesses / Hosts when needed.
    • Manage event related work by working closely Sales & Marketing Manager.
    • Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
    • Handles guest problems and complaints.
    • Attend all regular departmental briefings and contribute to an open communication within the assigned team.
    • Performs other duties pertinent to this job as assigned.

    Qualifications

    • Minimum 2 years of experience in similar position in hospitality industry and in a similar concept, preferred but not limited to.
    • Good in English, knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Good communications and interpersonal skills.
    • Basic computer skills (Recommended to have previous experience in restaurant software).
    • Customer oriented with a positive attitude and smiling face.
    • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Friendly and approachable.
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