WaiterWaitress - Dubai, United Arab Emirates - marriott hotel

marriott hotel Dubai, United Arab Emirates

Found in: DrJobEN AE A2 - 2 days ago

Description

Open Position: IT Support Engineer, Voice & Telephony (Service Provider Industry)

A reputable Service Provider Industry is currently hiring IT Support Engineer to join the Voice & Telephony Team and be based in the Kuala Lumpur

Key responsibilities include:

Provide global L1/L2 technical support covering Networking (Cisco and others), SIP, PBX, Telephony and etc
Proactively using Network and Telephony monitoring tools for pro-active monitoring, prevention and troubleshooting issues
Perform troubleshooting on issues/incidents reported with the customers as the first escalation point of contact
Manage the requests/incident tickets with internal and external stakeholders as per the ITIL service management framework
Having professional certifications such as ITIL, CCNA, MCSA and etc would be added advantage
Able to work under pressure while coordinating multiple tasks and ticket requests/incidents
Good interpersonal and communication skills, including written and presentation skills

If you are interested, please send your CV to for a confidential

Visit us at

Please take note that we will only be in touch if your application is

#IT #InformationTechnology #ITSupportEngineer #SupportEngineer #Voice #Telephony #ITIL #Framework #CCNA #Manager #career #jobs #jobseekers #cv #btcrecruitment #btcmalaysia #jobsMalaysia #Malaysia

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