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    Customer Service Executive - Dubai, United Arab Emirates - Qureos Inc

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    Description

    JobDescription
    Ferns N Petals isseeking a highly motivated and enthusiastic individual to join ourteam as a Customer Service Executive.

    As a leading provider offloral and gifting services we are committed to providingexceptional customer experiences and we are looking for someone whoshares our passion for delivering excellentservice.


    Responsibilities:
    Respond to customer inquiries and concerns via phone email and livechat in a timely and professional manner
    Provide accurateand detailed information about our products and services
    Process orders returns and refunds according to companypolicies
    Handle and resolve customer complaints andescalate issues to the appropriate department whennecessary
    Build and maintain strong relationships withcustomers to ensure their satisfaction and loyalty
    Utilize customer feedback to improve our products andservices


    Requirements:
    High school diploma or equivalent; college degreepreferred
    Minimum of 1 year experience in customerservice preferably in a retail or ecommerce environment
    Excellent communication skills both written and verbal
    Strong problemsolving and decisionmaking abilities
    Ability to work in a fastpaced and dynamic environment
    Proficient in MS Office and experience with CRM software is aplus
    Availability to work flexible hours includingweekends and holidays


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