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    Restaurant Hostess - Dubai, United Arab Emirates - PALAZZO VERSACE HOTEL L.L.C

    PALAZZO VERSACE HOTEL L.L.C
    PALAZZO VERSACE HOTEL L.L.C Dubai, United Arab Emirates

    Found in: Talent AE C2 - 5 days ago

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    Full time
    Description

    JOB SUMMARY

    Main Duties/Responsibilities:
    • Punctual at work, smile and enthusiastic.
    • Represent the outlet with a genuine smile and greetings at the reception.
    • Well groomed as per company standards throughout the shift.
    • Display friendly and pleasant attitude towards guests and colleagues.
    • Follow proper payroll and uniform procedures.
    • Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.
    • Open the restaurant for business at the prescribed time each shift.
    • Inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
    • Pick up the daily menus and insert them properly in their covers.
    • Inspect every menu and list to ensure their immaculate condition and appearance.
    • Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
    • Assign seating taking into account service standards.
    • Know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
    • Be fully capable of working with open table system.
    • Ensure each guest receives the highest quality of service.
    • Ensuring maximum flexibility and support extended for any guest request.
    • Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
    • Ensure fondly bid farewell to every customer that departs the restaurant and invite them back.
    • Handle lost and found items.
    • Address guest dissatisfaction immediately and inform the manager of the action taken.
    • Answer telephones according to PV standards and take reservations or provide information regarding the restaurant or any other hotel service.
    • Anticipate the needs of guests while scanning the room constantly.
    • Respond properly in any hotel emergency or safety situation.
    • Check menus for cleanliness and quality.
    • Monitor reservations and act accordingly. (Special occasions, cancellations, vouchers and others)
    • Support and assist the service team for additional tasks.


    CANDIDATE PROFILE

    • Certificate in an Administration course or relevant field.
    • Minimum 1-2 years of experience in 5* international hotel.
    • Pleasing and out-going personality.
    • Positive attitude and smile.
    • Able to work under pressure and manage stress.
    • Excellent spoken and written English.
    • Demonstrated experience working in a high-volume environment.
    • Email etiquettes.
    • Customer service skills.
    • Proficiency in Microsoft Office applications.
    • Knowledge in Micros and cashiering procedure.
    • Complaint handling skills.
    • Up selling skills.
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