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    Call Center Supervisor - Dubai, United Arab Emirates - Padra Medical Center

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    Description
    • Bachelor's degree in healthcare administration, business management, or related field preferred.
    • Previous experience in a call center environment, preferably in a medical or healthcare setting.
    • Proven experience in a supervisory or leadership role, with strong coaching and team-building skills.
    • Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, staff, and external stakeholders.
    • Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively.
    • Proficiency in using call center software and CRM systems, with the ability to generate reports and analyze data.
    • Knowledge of medical terminology and healthcare procedures preferred.
    • Ability to work flexible hours, including evenings and weekends, as needed.


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