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    Team Leader - Dubai, United Arab Emirates - CONCENTRIC

    CONCENTRIC
    CONCENTRIC Dubai, United Arab Emirates

    3 days ago

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    Description
    • Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
    • Actively involved on client calls and ensuring that updates are timely communicated to the team.
    • Working with colleagues to effectively run the Contact Centre operation.
    • Interviewing and hiring of appropriate candidates, as needed.
    • Preparing reports and analyze data to self-understand and assist in management decisions.

    Lead and motivate the team

    • Providing supervision and motivation of staff to foster competitive performance.
    • Ensuring efficient and productive handling of inbound call volumes.
    • Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
    • Maintaining knowledge of all programs/projects the inbound unit supports.
    • Assisting staff with questions pertaining to the products and services offered by the client.
    • Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
    • Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation.
    • Fostering career advancement of the team members within the project or lateral movement.
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