- Sets and achieves targets to maintainproductivity, efficiency, and qualitystandards.
- Meet the requirements of theircustomers, build, and maintain excellent customer relationshipsthrough processing a range of tasks and services, whiledemonstrating knowledge of relevant systems, products, processes,and procedures.
- Contribute to a positive andsupportive team culture, and demonstrate clear adherence tocustomer focus, work collaboratively across all operationalareas.
- Take personal responsibility forresolving basic queries from customers andagents.
- Support identifying and taking forwardcontinuous improvement opportunities and challenge BAU processingwhen/if required.
- Manage RCA frameworks byliaising with various teams and analyzing the RCA and implementingsolutions to drive improvements.
- Takingownership of any escalations and complaints that are sent by the RMand processes where client calling is involved and completing thetask end-to-end.
- Complete all assigned auditactions, or all requested audit activity, accurately and ontime.
- Take ownership of meeting productivityand quality targets.
- Prioritize your ownworkload within guidelines to meet deadlines/SLAs withoutcompromising on quality.
- Bachelor's degree preferred(or equivalent), and 2 or more years of experience in relatedfield.
- Understanding of the Insurance Industryand employees' benefits.
- Previousexperience working within an international and diverse culturalorganization would be beneficial.
- Familiaritywith accounting packages/online bankingSystem.
- Analyticaland problem-solving mindset.
- Accuracy andAttention to details.
- Proven ability to buildand maintain strong working relationships with customers andexternal and internal stakeholders.
- Effectivepersonal organization and planningskills.
- Intermediate knowledge of Microsoftoffice packages– Word, Excel, andPowerPoint.
- Excellent communication skills bothwritten and verbal in English.
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Financial Crime Prevention Administrator - Dubai, United Arab Emirates - Zurich Insurance
Description
As Financial Crime Prevention(FCP)Administrator, your role willinvolve:
JobQualifications
To be successful in this role, youwill need:
Skills: