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    Financial Crime Prevention Administrator - Dubai, United Arab Emirates - Zurich Insurance

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    Description

    As Financial Crime Prevention(FCP)Administrator, your role willinvolve:

    • Sets and achieves targets to maintainproductivity, efficiency, and qualitystandards.
    • Meet the requirements of theircustomers, build, and maintain excellent customer relationshipsthrough processing a range of tasks and services, whiledemonstrating knowledge of relevant systems, products, processes,and procedures.
    • Contribute to a positive andsupportive team culture, and demonstrate clear adherence tocustomer focus, work collaboratively across all operationalareas.
    • Take personal responsibility forresolving basic queries from customers andagents.
    • Support identifying and taking forwardcontinuous improvement opportunities and challenge BAU processingwhen/if required.
    • Manage RCA frameworks byliaising with various teams and analyzing the RCA and implementingsolutions to drive improvements.
    • Takingownership of any escalations and complaints that are sent by the RMand processes where client calling is involved and completing thetask end-to-end.
    • Complete all assigned auditactions, or all requested audit activity, accurately and ontime.
    • Take ownership of meeting productivityand quality targets.
    • Prioritize your ownworkload within guidelines to meet deadlines/SLAs withoutcompromising on quality.

    JobQualifications

    To be successful in this role, youwill need:

    • Bachelor's degree preferred(or equivalent), and 2 or more years of experience in relatedfield.
    • Understanding of the Insurance Industryand employees' benefits.
    • Previousexperience working within an international and diverse culturalorganization would be beneficial.
    • Familiaritywith accounting packages/online bankingSystem.

    Skills:

    • Analyticaland problem-solving mindset.
    • Accuracy andAttention to details.
    • Proven ability to buildand maintain strong working relationships with customers andexternal and internal stakeholders.
    • Effectivepersonal organization and planningskills.
    • Intermediate knowledge of Microsoftoffice packages– Word, Excel, andPowerPoint.
    • Excellent communication skills bothwritten and verbal in English.


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