Guest Relations Specialist Airline - Abu Dhabi, United Arab Emirates - Black Pearl Consult

Description

Our client one of the world s leading sports resorts is looking for a Guest Relations Specialist (Hospitality) to join their team based in Abu Dhabi UAE.

The Guest Relations Specialist is the Supervisor for all Guests Relations Representatives. Having a flair for communication with the ability to resolve issues in a timely and accurate manner providing excellent and exceptional service attempt for 100% customer satisfaction exudes a warm and welcoming reception ensuring that our guests have an exceptional guest experience pleasant and comfortable visit in the resort. Ultimately this role will manage guest services and our company s image by answering guests requests and making sure our guests are satisfied.

Duties & Responsibilities
In charge in making sure that the frontdesk staff including Receptionist and Guests
Relations Representatives are offering stellar customer service and provide memorable hospitality experiences for our guests ensuring we comply with all standards and operating procedures

Manage guest services staffing and supervision including scheduling training performance management coaching and discipline as needed promotional recommendations etc.

Conduct and attend effective shift briefings to ensure resort activities and operational requirements are well planned & executed.
To evaluate constantly the staffing guide and plans the staff requirements to suit the operational requirements
Responsible for effective communication of VIP Amenities with Housekeeping F & B Concierge Front Office Reservations and Sales
Is the key person to meet and greet VIP guests upon arrival and departure main contact for top VIP guests
Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction
Liaison with VIP guests for private business meetings social events gatherings etc.
Prearrival communication arrival experience check in procedure billing and check out procedures
Analyze and record all guests feedback & surveys and continuously drive for improvement

Monitor in house guests satisfaction and manage guests complaints; handle guest complaints and follow up & update Guest on corrective actions undertaken.

Requirements

Bachelor s degree in Hospitality/Hotel Management or a related field or equivalent commercial experience
Minimum 10 years experience in hospitality and / or sports facilities environment
Experience in an integrated Private or SemiPrivate Resort and Country Club or Sports Club with both Membership and Public access in a senior role
Minimum 5 years UAE experience in Hospitality gained in a managerial role with a proven track record in hotel related industries is preferred
Excellent leadership skills with experience of driving performance in teams
Ability to provide honest feedback and constructive criticism to the team
Commercial awareness must have a strong understanding of Key Performance
Indicators and how it pertains to the success of guest relations activities
Analytical Skills Problem Solving Skills Excellent Communication Skills
Agile and adaptable able to thrive in rapidly growing business
Provide quantitative and qualitative reports using data from guests feedback and surveys. Applicants residing within the UAE will be given preference.

To view other vacancies we have please check our website () and follow us on our social media accounts LinkedIn / Facebook / Twitter / Instagram

Disclaimer:

Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies.

If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website .

Bachelor s degree in Hospitality/Hotel Management or a related field or equivalent commercial experience Minimum 10 years experience in hospitality and / or sports facilities environment Experience in an integrated Private or Semi-Private Resort and Country Club or Sports Club with both Membership and Public access in a senior role Minimum 5 years UAE experience in Hospitality, gained in a managerial role, with a proven track record in hotel related industries is preferred Excellent leadership skills with experience of driving performance in teams Ability to provide honest feedback and constructive criticism to the team Commercial awareness, must have a strong understanding of Key Performance Indicators and how it pertains to the success of guest relations activities Analytical Skills, Problem Solving Skills, Excellent Communication Skills Agile and adaptable - able to thrive in rapidly growing business Provide quantitative and qualitative reports using data from guests\' feedback and surveys.

Applicants residing within the UAE will be given preference. To view other vacancies we have, please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram Disclaimer:

Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies.

If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at or drop us a message on our website - .